Open to opportunities

Oyinkansola Dauda

@oyinkansoladauda

Message

Implementation Engineer delivering enterprise SaaS solutions and training in regulated industries.

Canada

Message

What I'm looking for

I’m looking for a role where I can own end-to-end SaaS implementations, run reverse demos and training for adoption, and partner cross-functionally to remove friction—delivering fast time-to-value and measurable customer outcomes in complex, regulated environments.

I’m an Implementation Engineer focused on delivering enterprise SaaS implementations across regulated industries. I translate complex business requirements into scalable technical configurations, align what clients need with what the product supports, and drive measurable value through effective adoption.

Across my roles, I’ve led end-to-end implementation cycles—UAT strategy, database deployment, data validation, issue resolution, and production readiness—while maintaining high delivery performance (98%+ on-time delivery; 98% on-time go-live rate). I also run reverse demonstrations to elicit detailed feedback and refine configurations to meet expectations.

I combine solution delivery with client enablement, delivering hands-on training (10+ hours across multiple weeks) and building documentation that reduces post-go-live friction. I’ve improved support efficiency by redesigning Zendesk workflows (reducing response times by 60%) and strengthened growth outcomes through customer success work that increased adoption by 15% and expansion by 25%.

Experience

Work history, roles, and key accomplishments

Current

Implementation Engineer

Current

FusionRMS

Jan 2026 - Present (6 months)

Designed and delivered enterprise SaaS implementations in regulated industries by translating business requirements into scalable technical configurations. Led reverse demonstrations and 10+ hours of client training, managed end-to-end UAT and production readiness, and achieved 98%+ on-time delivery while improving Zendesk response times by 60%.

SaaS Implementation Solution Design Reverse Demonstrations Requirements Analysis Stakeholder Management UAT SQL Data Mapping Zendesk Data Validation Issue Resolution

Implementation Consultant

MOBI

Jul 2024 - Jan 2026 (1 year 6 months)

Led end-to-end SaaS implementations for enterprise clients with a 98% on-time go-live rate. Managed technical issue resolution during go-live, coordinated API integrations, and delivered targeted training and documentation that reduced post-go-live support requests by 30%.

SaaS Implementation Stakeholder Management Issue Resolution API Integration Client Training Documentation Go Live Support

Customer Success Manager

Upland Software

Jan 2023 - Jan 2024 (1 year)

Managed 20–30 strategic accounts and drove retention and expansion through deep understanding of customer goals and product capabilities. Partnered cross-functionally to increase product adoption by 15% and deliver 25% expansion revenue growth.

& Customer Success Account Management Retention Revenue Growth Product Adoption Stakeholder Management Cross Functional Collaboration

Implementation Specialist

Benecaid

Jan 2021 - Jan 2022 (1 year)

Delivered end-to-end SaaS implementations across 10+ concurrent projects in accelerated 7-week cycles. Managed scope, quality, and stakeholder expectations under pressure to support successful delivery.

SaaS Implementation Implementation Delivery Quality Management Stakeholder Management Project Execution