Zoey Eradiri
@zoeyeradiri
Results-driven Customer Success Manager with expertise in SaaS solutions.
CanadaWhat I'm looking for
I am a results-driven Customer Success Manager with over 3 years of experience in SaaS and technology product companies. My expertise lies in API integrations, onboarding, upselling, and client relationship management. I have a proven track record of guiding customers through software implementation, troubleshooting, and maximizing platform adoption.
My background spans programmatic advertising, real estate, and hospitality, allowing me to adopt a consultative approach to client engagement and revenue growth. I have successfully assisted clients in optimizing their campaigns and have developed dashboards to track performance, ensuring that they derive maximum value from the solutions provided.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Match2One AB
Feb 2022 - Present (3 years 4 months)
As a Technical Support Engineer, I ensured seamless onboarding and adoption of the SaaS platform, assisted clients with API integrations, and developed dashboards to track performance. I provided consultative support to optimize campaigns and collaborated with various teams to enhance user experience.
Technical Support Specialist
21st Century Logistics
Jul 2017 - Jan 2022 (4 years 6 months)
In my role as a Technical Support Specialist, I provided frontline support for logistics software, assisted customers with onboarding and training, and developed documentation to improve self-service adoption.
Client Account Manager
Alikokoe Property Management
Dec 2014 - Aug 2017 (2 years 8 months)
As a Client Account Manager, I managed property technology solutions, provided customer support for automation tools, and facilitated upselling of services while advising clients on best practices for real estate investments.
Education
Degrees, certifications, and relevant coursework
NCNew Brunswick Community College
Diploma, IT Business Analysis
Completed a Diploma in IT Business Analysis, focusing on the skills necessary for analyzing business needs and developing IT solutions.
WCWisconsin International University College
Bachelor’s Degree, Computer Science and Management
Earned a Bachelor’s Degree in Computer Science and Management, covering essential topics in computing and management principles.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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