Open to opportunities

Horus Harerimana

@horusharerimana

Message

Bilingual client-focused SaaS implementation consultant driving successful product adoption and client retention.

Canada

Message

What I'm looking for

I seek a client-facing role focused on SaaS/AI implementation, onboarding, and success at a collaborative company that values clear communication, growth, and measurable client outcomes.

I am a bilingual SaaS implementation and client success consultant with a strong track record of guiding AI and software deployments from demonstration through onboarding and retention. I specialize in translating technical concepts into clear, actionable guidance for executives, teams, and end users to maximize adoption and ROI.

Across roles at Alexa Translations, Amilia, and other organizations, I led implementations, delivered 100+ trainings and demos, and maintained detailed CRM records to ensure client success. I collaborate with internal technical teams to troubleshoot issues and customize configurations to meet client workflows.

I bring proficiency in HubSpot CRM, Salesforce, Jira, Microsoft Office, and remote collaboration tools, plus ongoing cybersecurity training. I am customer-service oriented, deadline-driven, and open to remote work or relocation to support company needs.

Experience

Work history, roles, and key accomplishments

Current

A.I. Solutions Consultant

Current

Alexa Translations

Jul 2022 - Present (3 years 6 months)

Serves as primary client contact for AI product guidance, delivering executive product demonstrations and tailored onboarding that improved client integration and retention. Collaborates with internal teams to troubleshoot technical issues and maintains client records in HubSpot CRM.

Product Demonstrations Client Onboarding HubSpot SaaS Implementation Troubleshooting Customer Success

Client Implementation Specialist

Amilia

Dec 2019 - May 2023 (3 years 5 months)

Spearheaded SaaS implementation projects and trained 100+ clients via demos and onboarding sessions, customizing configurations to optimize client workflows and build long-term partnerships with high satisfaction rates.

SaaS Implementation Training Clients Onboarding Configuration Customer Success Jira

Client Engagement Specialist

National Film Board

Aug 2018 - Aug 2019 (1 year)

Assisted clients with subscriptions and product inquiries, delivered product demonstrations highlighting key features, and maintained high customer satisfaction to support client retention.

Customer Support Product Demonstrations Customer Retention Subscription Management Communication

Bilingual Client Relations Specialist

Sun Life Financial

Jun 2017 - Aug 2018 (1 year 2 months)

Provided bilingual customer service on financial products, conducted client meetings to explain product details and resolve issues, consistently meeting performance and quality targets.

Client Relations Bilingual Support Financial Products Meetings Customer Service Performance Metrics

Team Leader

Atelka

Feb 2015 - Jun 2017 (2 years 4 months)

Managed a call center team, set and monitored KPIs, provided coaching and performance feedback, and facilitated team communication to align with company goals.

Team Leadership KPIs Coaching Communication