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Samuel Omoyin

@samuelomoyin

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Microsoft 365 Technical Support Engineer with a focus on cloud solutions.

Nigeria

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What I'm looking for

I seek a collaborative environment that fosters growth and innovation in cloud technologies.

I am a Microsoft 365 Technical Support Engineer with over two years of experience in delivering exceptional technical support and managing enterprise subscriptions. My expertise lies in troubleshooting Microsoft 365 workloads, managing hybrid environments, and implementing cloud-based solutions that drive productivity and efficiency for clients across various industries.

Currently, I work at Ha-Shem Limited as a Modern Workplace Solution Engineer, where I deploy and administer Cloud/SaaS applications, drive customer adoption of Microsoft solutions, and provide end-to-end technical expertise throughout project lifecycles. My previous roles have honed my skills in incident management, customer collaboration, and developing tailored solutions that meet specific business needs.

With a strong foundation in PowerShell scripting, Active Directory, and Azure AD, I am adept at translating complex technical issues into understandable terms for clients and teams. I am passionate about leveraging technology to enhance business operations and am committed to continuous learning and professional development.

Experience

Work history, roles, and key accomplishments

Current

Modern Workplace Solution Engineer

Current

Ha-Shem Limited

Sep 2024 - Present (10 months)

Responsible for deploying and administering Cloud/SaaS applications, driving customer adoption of Microsoft cloud solutions, and providing technical expertise throughout project lifecycles. Collaborated with analysts to improve processes and recommended cloud migration strategies.

Azure Storage Office 365 Active Directory Technical Support Process Improvement Project Management Customer Collaboration

Microsoft 365 Business Advisor

Upwork

Jul 2024 - Aug 2024 (1 month)

Provided tailored recommendations to enhance productivity using Microsoft 365 solutions, facilitated subscription upgrades, and improved customer adoption through proactive communication and support.

Customer Support Subscriptions Technical Troubleshooting Productivity Cross Functional Collaboration Business Analysis Communication

Technical Support Engineer (Microsoft 365 Concierge) - L2

Tek Experts

Aug 2022 - Jan 2024 (1 year 5 months)

Resolved technical issues across platforms, managed Office 365 implementations, and developed security policies to enhance data protection. Delivered second-level support for various Microsoft applications ensuring SLA compliance.

Technical Support Office 365 Exchange Online Teams SharePoint Security Policies Azure AD Customer Satisfaction

IT Support Specialist

Cardinal Security Services Limited

Apr 2022 - Sep 2022 (5 months)

Analyzed and resolved IT support issues, conducted training sessions for new hires, and implemented process improvements to enhance operational efficiency within the organization.