Gabriel Adu

Provide technical support to clients via phone and ticketing system. Maintain and troubleshoot Microsoft/AWS servers and workstations, perform remote installations, and configure mobile devices. Manage service desk tickets and monitor server performance.

Provided technical support to clients, maintained Microsoft servers and workstations, and performed remote installations. Managed service desk tickets and configured network equipment.

Managed cloud environments, created web application firewalls, and provided clients with development guidance. Led the transition to modern workplace solutions including Windows 10 and Office 365.

Served as a first-level escalation point for technical issues, collaborated with engineers to resolve problems, and administered recovery procedures for product flaws.

Trained new intakes on Microsoft 365 technologies and implemented a training program focusing on soft skills, resulting in improved customer satisfaction and retention.

Set up and configured DNS/file servers, developed business continuity plans, and maintained workstations for stock exchange trades.

Motivated the team and acted as an internal escalation point for technical issues, enhancing engineers' soft skills and improving customer satisfaction.

Provided advanced technical support for Active Directory synchronization and Microsoft 365 services, managing critical issues and collaborating with subject matter experts.

Installed and configured computer hardware and operating systems, monitored systems and networks, and provided support for new applications.

Managed domain creation, office website, and provided troubleshooting support for computers and printers.

Managed legal processes, office supplies, and maintained company databases while organizing important documents.

Responded to emails, collated progress reports, and ensured compliance with internal control procedures during audits.

Ensured smooth office operations, maintained communication with clients, and managed the CEO's schedule and correspondence.

Oversaw daily factory operations, ensuring efficiency and reporting on worker activities and equipment needs.

Pursued a Bachelor of Science in Computer Science, focusing on various aspects of computing, programming, and systems analysis.

Completed Cambridge A/AS Levels, preparing for higher education with a focus on advanced subjects.

Completed a Diploma Certificate in Computer Engineering, gaining foundational knowledge in computer systems and engineering principles.

Achieved the West African Senior Secondary School Certificate, demonstrating proficiency in secondary education subjects.

Obtained the Junior Secondary School Certificate, marking the completion of junior secondary education.

Received the Primary School Leaving Certificate, completing primary education.