Open to opportunities

Yewande Morenike Akinsanya

@yewandemorenikeakins

I'm an IT Support Engineer specializing in Microsoft 365 and MSP environments, delivering prompt, customer-focused technical solutions.

Nigeria

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What I'm looking for

I'm seeking a senior IT support or M365-focused role in an MSP or cloud-first organization where I can solve complex issues, mentor teams, improve processes, and grow technical expertise.

I am an IT Support Engineer with over five years' hands-on experience supporting Microsoft 365, Azure Active Directory, and MSP environments for diverse clients.

I excel at troubleshooting and user management, leveraging Autotask PSA, Datto RMM, IT Glue and Liongard to meet SLA targets, maintain system integrity, and resolve complex issues quickly.

I hold certifications in Microsoft 365, Azure and multiple Kaseya and Liongard credentials, and I bring a customer-centric approach, strong documentation practices, and a focus on optimizing cloud and network operations.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

Pacific IT | Precision Solutions | VNVI Services

Jul 2025 - Present (1 month)

Provide responsive technical support to diverse MSP clients, administering Microsoft 365, Active Directory, and network infrastructure while meeting SLA targets. Use Autotask PSA, Datto RMM, and IT Glue for ticketing, remote monitoring, and documentation to ensure service continuity.

Azure Active Directory Autotask PSA Datto RMM Glue PowerShell SLA Management

M365 Technical Support Engineer

Gigmo Solutions

Sep 2021 - Nov 2024 (3 years 2 months)

Provided technical support and troubleshooting for Microsoft 365 applications (Teams, OneDrive, SharePoint, Exchange Online) and administered Azure AD, improving reliability across hybrid work environments. Managed user accounts, MFA, Conditional Access, and escalations while documenting resolutions for the knowledge base.

Azure AD Exchange Online Microsoft Teams SharePoint MFA Conditional Access Zendesk Troubleshooting

Technical Support Engineer

Tek Experts Nigeria Limited

May 2021 - Sep 2021 (4 months)

Diagnosed and resolved Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive, Exchange Online) via phone, chat, and ticketing systems while managing Azure AD accounts and security settings. Created knowledge base articles and assisted end-users with MFA and license provisioning.

Azure AD Exchange Online MFA Ticketing Systems Remote Support Troubleshooting Knowledge Base

Senior Network Support Engineer

Torrent Technologies Ltd

Apr 2017 - Apr 2021 (4 years)

Diagnosed and resolved hardware, software, and network issues, managed Active Directory/Azure AD and Microsoft 365 user accounts, and enforced security policies including MFA. Monitored threats, supported cloud services and business applications, and maintained IT asset inventories to ensure operational continuity.

Active Directory Azure AD Firewalls Cybersecurity Remote Tools

Administrative Manager

Rabboni Nigeria Ltd

Jun 2016 - Mar 2017 (9 months)

Oversaw HR processes including recruitment, training, and staff supervision while managing budgets and scheduling to achieve financial objectives and maintain a productive work environment. Implemented administrative controls to support operations and staff performance.

HR Management Recruitment Staff Training Budgeting Scheduling Team Supervision

Business Analyst

Parkway Projects Limited

Nov 2013 - May 2016 (2 years 6 months)

Gathered and documented business and technical requirements for mobile money services, mapped customer journeys, and collaborated with stakeholders to define transaction flows and integrations with banking APIs. Produced reports and KPIs to guide decisions and supported UAT and operational troubleshooting.

Business Analysis Requirements Gathering API Integration UAT Reporting Stakeholder Management

Professional Services Consultant

NCR Corporation

Aug 2012 - Nov 2013 (1 year 3 months)

Set up and supported NCR banking solutions, conducted SNMP polling for ATM networks to improve communication efficiency and uptime, and provided onsite technical support to financial customers. Delivered implementations and maintenance for payment and clearing systems.

NCR Technical Support Payments Systems