Open to opportunities

Daniel Akandu

@danielakandu

Message

Certified Microsoft trainer and cloud support engineer specializing in Microsoft 365 and Azure solutions.

Nigeria

Message

What I'm looking for

I seek roles where I can lead cloud support, architect Microsoft 365/Azure solutions, mentor teams, automate operations, and drive secure digital transformation.

I am a certified Microsoft trainer and experienced cloud support engineer with a B.Sc. in Computer Science and deep expertise in Microsoft 365 and Azure environments.

Across roles at Tek-Experts, KPMG Nigeria, Microsoft (freelance) and Recurpay, I have led technical teams, resolved complex cloud issues, and designed secure, scalable Microsoft cloud solutions for clients.

I develop automation (PowerShell) to streamline operations, improve customer outcomes, and reduce ticket volume, while also mentoring junior engineers and contributing to process improvements.

I am committed to driving digital transformation, governance and compliance alignment, and delivering reliable support and strategic guidance that enhance security, availability and user adoption.

Experience

Work history, roles, and key accomplishments

Current

Client Support Representative

Current

Recurpay

Feb 2025 - Present (8 months)

Analyze client subscription data to identify churn risks and upsell opportunities, collaborate with product and engineering to resolve integrations, and design automations and self-service resources to reduce ticket volume.

Customer Support Subscription Analytics Automation Troubleshooting

Cloud Support Engineer II

Microsoft

Jan 2023 - Sep 2025 (2 years 8 months)

Resolved complex Azure and Microsoft 365 technical issues for top-tier customers, mentored junior engineers, identified systemic issues, and developed PowerShell automation to streamline support tasks.

Azure PowerShell Troubleshooting Mentoring Customer Support Process Improvement

Microsoft 365/Azure Consultant

KPMG Nigeria

Sep 2022 - Jan 2023 (4 months)

Designed and deployed secure Microsoft 365 and Azure solutions, advised on governance and compliance (NDPR/GDPR), and led migration roadmaps and workshops to drive cloud adoption.

Azure Cloud Architecture Identity & Access Management Governance & Compliance Migration Planning Workshops

Technical Lead / SME

Tek-Experts

Sep 2021 - Sep 2022 (1 year)

Led a 20-person support team resolving complex Microsoft 365 issues (Licensing, Teams, Exchange, SharePoint, AAD), provided training and escalation support, and documented resolutions to improve team capability.

Team Leadership Exchange Online Microsoft Teams SharePoint Online Azure AD Escalation Management Knowledge Management

Technical Support Engineer

Tek-Experts

Sep 2020 - Sep 2021 (1 year)

Resolved global customer issues across Microsoft Office, Teams, Outlook, Exchange, SharePoint, OneDrive, Azure and Licensing while maintaining case documentation and updating technical knowledge.

Microsoft Office Microsoft Teams Exchange SharePoint Azure Licensing Technical Support Case Documentation

IT Support Officer

Baraht Holdings

Feb 2017 - Jul 2020 (3 years 5 months)

Managed website and system security, implemented disaster recovery procedures, performed system upgrades and maintenance, and provided company-wide technical support and user training.

System Administration Disaster Recovery Maintenance User Training & Security