Open to opportunities

Samuel Hope Beatrice

@samuelhopebeatrice

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Customer support and business development professional driving client retention and growth.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can leverage CRM tools and multi-channel communication to improve client satisfaction, drive revenue growth, and develop professionally in a collaborative team.

I am an empathetic and versatile customer support specialist and business developer with extensive experience in lead generation, client engagement, and multi-channel support. I have a proven track record of improving conversion rates, reducing response times, and exceeding service targets through CRM-driven processes and strong interpersonal skills.

My background includes delivering measurable results across education, banking, and university business development roles — generating hundreds of qualified leads monthly, improving sales strategy efficiency, and mentoring students to improve academic performance. I am adaptable, detail-oriented, and focused on delivering solutions that enhance customer satisfaction and revenue growth.

Experience

Work history, roles, and key accomplishments

Subject Teacher

Dynasty International College

Jan 2024 - Jul 2025 (1 year 6 months)

Delivered lessons to 100+ students weekly, improving overall academic performance by 15% and designing 20+ lesson plans to boost engagement and participation.

Lesson planning Classroom Management Conflict Resolution Performance Tracking

Direct Sales Representative

First City Monument Bank Plc

Oct 2012 - Mar 2018 (5 years 5 months)

Processed 150+ daily transactions with 99% accuracy and resolved 90% of customer complaints on first contact, reducing wait times and increasing retention.

Customer Service Cash Handling & Compliance Time Management

Education

Degrees, certifications, and relevant coursework

Akanu Ibiam Federal Polytechnic, Ebonyi State

Higher National Diploma, Public Administration

2022 - 2023

Grade: Upper Credit

Activities and societies: Capstone project on administrative efficiency; coursework in governance and organizational management.

Higher National Diploma in Public Administration with Upper Credit; specialized in organizational management and completed a capstone project on improving administrative efficiency in public institutions.

Akanu Ibiam Federal Polytechnic, Ebonyi State

National Diploma, Public Administration

2019 - 2020

Grade: Upper Credit

Activities and societies: Group research projects focused on customer engagement in public organizations.

National Diploma in Public Administration with Upper Credit; developed foundational knowledge in public sector management and participated in group research on customer engagement.