Open to opportunities

Ifeyinwa Ezenwajiaku

@ifeyinwaezenwajiaku

Nigeria

Message

What I'm looking for

I seek a role where I can apply virtual assistance and customer-service expertise to improve retention, streamline operations, and support team growth in a collaborative environment.

I am a trained Virtual Assistant and result-oriented Customer Service Professional with over 10 years of experience in customer support, sales and marketing. I leverage CRM, project management and lead-generation tools to deliver consistent service and measurable business impact.

Throughout my career I have supervised customer service and sales teams, trained staff quarterly, and led in-store activations to boost visibility and revenue. I improved customer outcomes by reducing complaints, refunds, and replacements by 50% and consistently exceeded cross-sell and upsell targets.

I bring strong operational discipline from roles in banking cash processing and retail customer service, plus hands-on administrative experience. I am focused on creating efficient workflows, improving customer satisfaction and helping teams meet growth targets.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Supervisor

Current

G and S Babyworld

Jan 2015 - Present (10 years 10 months)

Supervised customer service and sales operations, implemented growth strategies and training, and reduced customer complaints, refunds and replacements by 50% while exceeding monthly cross-sell and upsell targets by 50%.

Customer Service Sales CRM Inventory Management Upselling Customer Retention Google Suite

Cash Processing Officer

First Bank Nigeria

Feb 2013 - Nov 2014 (1 year 9 months)

Handled cash receipt, sorting and vaulting operations for ATM loading, reconciled accounts and analyzed ATM issues to ensure timely resolution and high customer satisfaction.

Cash Handling Cash Counting Machines Risk Control Attention To Detail

Customer Service Representative

Goodway Computers

Oct 2008 - Dec 2012 (4 years 2 months)

Responded to customer inquiries across channels, assisted with product selection and escalated technical issues to improve resolution times and maintain high satisfaction ratings.

Customer Support Live Chat Phone Support Product Recommendations Escalation Management CRM Troubleshooting Sales

Administrative Assistant

University of Benin

Oct 2007 - Sep 2008 (11 months)

Managed departmental records and supported coordination of undergraduate examinations, processed student results and provided administrative support to faculty and staff.

Scheduling Data Entry Office Administration Coordination Confidentiality