Chinonso Vivian Abiaziem

Generated targeted B2B lead lists and built email campaigns in HubSpot, improving data accuracy and contributing directly to sales growth; executed A/B tests and automated workflows to optimize campaign performance.

Provided customer support and onboarding that raised user satisfaction 30% and activation 25%, reduced churn ~20%, and improved issue resolution speed by ~25% through process and communication improvements.

Managed email, calendar, and cross-timezone scheduling while improving appointment bookings by 25% and introducing Trello-based workflows to boost productivity and SLA compliance.

Engaged walk-in customers, presented product benefits, and used persuasive communication to drive sales of wood doors while building trust and supporting management in final negotiations.

Taught and managed student records, implemented after-school tutoring that improved test scores, supervised examinations, and monitored student progress to ensure academic support.

Enrolled in degree program at University of the People (in progress).

Completed secondary education at Surulere Girls Senior Secondary School and obtained SSCE qualifications.

Completed professional certification courses including IT Manager and B2B Customer Success Manager.

Completed digital skills training focused on in-demand IT competencies.