Open to opportunities

Samuel Akanimoh

@samuelakanimoh

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Customer-focused operations professional skilled in support and sales.

Nigeria

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What I'm looking for

I seek a customer-facing operations role where I can apply CRM, support and sales skills, work collaboratively, grow professionally, and improve customer satisfaction in a structured, performance-driven environment.

I am a customer-focused operations professional with broad experience in call center support, sales operations, virtual assistance, and travel coordination. I have consistently managed high-volume customer interactions, documentation, and CRM-driven workflows while meeting performance targets.

My background includes roles in tele-performance campaigns, customer support for product units, medical records retrieval, and sales management for transportation services. I combine strong communication, troubleshooting, and CRM skills with meticulous documentation and timely task completion.

I am organized, reliable, and collaborative, with certifications in virtual assistance, Google Workspace, and customer service fundamentals. I bring practical experience in content creation, social media management, and project-support tools to improve customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Telemarketing Agent

Tele-Performance

Dec 2024 - Jan 2025 (1 month)

Conducted inbound calls for a roofing campaign targeting Wisconsin and Minnesota, verified homeowner eligibility, assigned roofers, handled high-volume outreach (~300 contacts daily), and used tailored rebuttals to qualify leads.

Inbound Lead Qualification Active Listening Scheduling CRM Time Management

Customer Support Representative

BlueVua

Jul 2024 - Dec 2024 (5 months)

Handled inbound and outbound support for reverse osmosis units, guided customers through setup and troubleshooting, escalated tickets, and resolved complaints while maintaining accurate documentation and Shopify/CRM records.

Customer Support Troubleshooting Shopify CRM Escalation Management Time Management

Call Center Representative

AdvantMed

Jan 2023 - Jan 2024 (1 year)

Performed outbound calls, chats and emails to retrieve medical records, coordinated with facility POCs and third-party vendors, and maintained accurate documentation to meet tight TATs and client deadlines.

Outbound Calling CRM Documentation Email Communication Time Sensitive Deliverables

Travel Operations Personnel

Khari Go

Jan 2021 - Jun 2023 (2 years 5 months)

Prepared travel packages and itineraries, handled flight bookings and vendor coordination, managed social media and IEC materials, and organized trainings and promotional activities to increase brand visibility.

Vendor Management Social Media Management Content Creation Stakeholder Engagement Marketing

Sales Manager

A1 Move Wheel Transportation

Jan 2021 - Jan 2023 (2 years)

Managed daily leads and quotes for US-bound transport services, created orders and contracts, coordinated with dispatch and drivers, and calculated route pricing to grow client relationships.

Sales & Management CRM Quotes Order Management Client Communication Dispatch Coordination Contract Management

Virtual Assistant

Gabbyville

Jan 2019 - Jan 2021 (2 years)

Provided administrative support including email and calendar management, scheduling, CRM data entry, research, social media coordination, and travel logistics for remote clients across time zones.

Virtual Assistance Calendar Management CRM Asana Trello Research Travel Coordination

Counselor Tester

Hope for Change Initiative

Aug 2017 - Sep 2019 (2 years 1 month)

Provided HIV testing services and outreach at hotspots, managed referrals and client navigation, and screened and reported gender-based violence incidents using established registers.

Outreach Client Navigation GBV Screening Reporting Community Engagement Counseling

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Arts, Linguistics and Nigerian Languages

2014 - 2021

Completed a Bachelor of Arts in Linguistics and Nigerian Languages (Efik and Ibibio) between February 2014 and October 2021.

Comprehensive College, Afaha Eket

West African Senior School Certificate Examination, General Secondary Education

2010 - 2013

Attended senior secondary school at Comprehensive College, Afaha Eket and completed West African Senior School Certificate Examination in August 2013.