Open to opportunities

princess momodu

@princessmomodu

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Customer Support Professional with 3+ years helping clients remotely through WhatsApp, email, and phone.

Nigeria

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What I'm looking for

I’m looking for remote support or operations roles with international teams, where I can handle customer inquiries, resolve issues quickly, and keep documentation and CRM processes organized with consistent response quality.

I’m a customer support professional with 3+ years of experience across customer service, logistics coordination, and administrative support. I handle high-volume inquiries and stay focused on fast, accurate resolution across WhatsApp, phone, and live chat.

In my recent roles, I’ve assisted clients with delivery updates, complaints, and service information, maintained documentation, and tracked service/virtual assistance requests. I’ve also supported clients through email and client follow-up, guided documentation requirements, and used CRM tools to manage customer care—resolving 250+ customer inquiries weekly while maintaining strong response standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Assistant

Current

Casey's Logistics

Jan 2024 - Present (2 years 7 months)

Managed high-volume customer inquiries across WhatsApp, phone, and live chat, maintaining fast response times for delivery updates, complaints, and service information. Handled documentation, tracked service requests, and acted as a liaison to proactively resolve transit delays.

Customer Support WhatsApp Phone Support Live Chat Complaint Handling Client Liaison Transit Delay Resolution Financial Records Account Reconciliation HubSpot Zoho CRM CRM Support Data Entry

Customer Care & CRM Support

Ebony Ambassadors

Jan 2023 - Jan 2024 (1 year)

Assisted clients with international applications by handling email communications and client follow-up, including guidance on documentation requirements. Resolved customer inquiries and supported ticket handling while maintaining response standards.

Email Support Follow up Documentation Ticketing HubSpot Zoho CRM CRM Support

Consultant & Travel Advisor

Victobright Leisure

Jan 2023 - Present (3 years 7 months)

Provided consultation on international education pathways and travel logistics, including processing travel documentation and visa applications. Supported customer inquiries promptly and maintained organized documentation for client records using ticketing and CRM tools.