Samson Giwa

Triaged and took ownership of incidents from notification to service restoration, providing 24x7 support to critical trading systems. Coordinated and executed deployments across all environments and managed Incident, Problem, Release, and Change Management processes.

Provided technical leadership and managed the Electronic Trading Applications Support team's workload, ensuring prompt resolution of complex problems. Supported mission-critical platforms in a 24/7 environment, performing root cause analysis and driving production support issues to resolution.

Monitored and proactively identified back-end problems, ensuring full availability of systems. Managed and coordinated system upgrades and projects, acting as an escalation point for frontline support.

Led a team in a hands-on development and support role, ensuring timely resolution of issues while adhering to SLAs. Developed and supported bespoke UNIX and Windows applications, and managed environmental builds for various applications.

Developed and supported various commodity trading platforms and a fully transactional e-commerce web application. Provided 2nd and 3rd line support to clients on a 24/7 basis, and coordinated the upgrade and migration of legacy applications.

Completed a Master of Science degree focusing on Internet Software Systems. Gained advanced knowledge in software development and system architecture for internet-based applications.

Achieved a Bachelor of Science with Honours in Computer Science. Developed a strong foundation in computer science principles and practices.

Grade: AA, BC, C, C

Undertook A-Level equivalent studies in Information Technology and Applications, Engineering Mathematics, Business Studies, and Study and Communication Skills. This provided a foundational education across multiple disciplines.