sunil kumar mamidi
@sunilkumarmamidi
I keep banking, investment, and insurance applications stable through production support, automation, monitoring, and incident resolution.
United KingdomWhat I'm looking for
I've supported trading applications at Bank of New York Mellon, keeping Production and UAT environments available while monitoring trade transactions, alerts, releases, and deployments.
Previously, I supported AIB banking applications at Infosys, resolving payment, fund-transfer, reconciliation, batch-processing, Java, IBM MQ, and security-patching issues. I also delivered 24/7 on-call support, disaster recovery drills, and training for junior staff.
Across Capgemini, IKEA, Teletext, and Genpact, I've supported investment, insurance, retail, travel, network, and web-hosting systems. I use SQL, Azure, Unix/Linux, monitoring tools, and ITIL practices to investigate incidents, improve resilience, and reduce business impact.
Experience
Work history, roles, and key accomplishments
Ensured high availability and stability of trading applications across production and UAT environments. Monitored and resolved issues using Nexus, Moogsoft, Splunk, AppDynamics, and Grafana, and supported release and deployment activities.
Provided frontline support for the AIB Banking Application, ensuring high availability and stability across payment processing, fund transfers, and file exchanges. Supported Java-based enterprise applications, performed incident investigation, troubleshooting, and root cause analysis.
Provided back-office application support for TEAM and HAAT, in-house decision support systems for fixed income portfolio managers. Managed batch jobs and workflows for interest rate hedging and FX rate processing, and resolved job failures using Control-M.
Supported Point-of-Sale (POS), CRM, and customer-facing retail applications in a production environment. Monitored system performance, investigated incidents, and performed troubleshooting and escalation to restore services within SLAs.
Application Support
Teletext India Pvt Limited
Sep 2017 - Apr 2018 (7 months)
Monitored travel booking systems and platforms to identify and resolve technical issues, ensuring optimal performance and uptime. Responded to system alerts, analyzed logs and metrics, and generated reports to inform system improvements.
Provided Level 1 and Level 2 technical support for Verizon's products and services, troubleshooting issues related to networking, voice, data, and application services. Collaborated with cross-functional teams to resolve incidents and ensure minimal downtime.
Handled inbound customer inquiries via phone, email, and chat, providing technical support for GoDaddy services including domain registration, web hosting, and website creation. Managed outbound sales and resolved technical issues related to DNS, domain settings, and email hosting.
Education
Degrees, certifications, and relevant coursework
SR Engineering College
Bachelor of Technology, Technology
2011 - 2016
Pursued a Bachelor of Technology degree at SR Engineering College, affiliated with JNTU, from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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