Kirpal Singh
@kirpalsingh
Results-driven IT professional with 6+ years in software support.
What I'm looking for
I am a results-driven IT professional with over six years of hands-on experience in software and application support. My career has been defined by my ability to troubleshoot complex technical issues and manage escalations effectively, ensuring timely resolutions across various cloud-based platforms such as AWS and Azure. I thrive in high-pressure environments and have a proven track record of collaborating cross-functionally with development, infrastructure, and business teams to enhance product performance and customer satisfaction.
Currently, I serve as a Client Support Analyst at MRI Software, where I manage and resolve client-reported issues using Salesforce 360. My role involves investigating application bugs and supporting cloud integrations, which has deepened my technical expertise. Previously, I have held positions such as Airport IT Engineer and Business Technology Analyst, where I honed my skills in diagnosing hardware/software issues and liaising with internal stakeholders to ensure seamless operations. My commitment to continuous improvement is reflected in my Six Sigma Yellow Belt accreditation and my proactive approach to drafting knowledge base articles and internal documentation.
Experience
Work history, roles, and key accomplishments
Client Support Analyst
MRI Software
Aug 2022 - Present (2 years 10 months)
Managed and resolved client-reported issues using Salesforce 360 across multiple property and finance-related applications. Investigated application bugs via front-end replication and back-end logs, escalating as needed to development and supporting cloud integrations (AWS, Azure).
Airport IT Engineer
ESP Global Services
Oct 2021 - Jul 2022 (9 months)
Delivered first-line support for hardware/software used by airlines and border control staff. Diagnosed and repaired printers, E-Gates, kiosks, and other peripheral devices, conducting regular preventative maintenance.
Business Technology Analyst
Symmetrical Power
Feb 2020 - Sep 2021 (1 year 7 months)
Served as primary contact for internal stakeholders experiencing application issues, logging and triaging tickets via Jira. Liaised with vendors and in-house tech teams to resolve issues and documented resolutions.
Business Technology Optimisation Analyst
JP Morgan
Jun 2019 - Jan 2020 (7 months)
Supported internal stakeholders within the Private Banking team, ensuring high service levels for critical financial systems. Troubleshot entitlement issues, escalated technical bugs, and created support documentation in Confluence.
Application Support Analyst
Aberdeen Standard Investments
Jan 2017 - Jun 2019 (2 years 5 months)
Provided BAU support for trading applications like Thinkfolio, working closely with equity/fixed-income traders to resolve trade flow and reporting issues. Monitored application performance, completed start-of-day checks, and managed user access.
Business Systems Analyst Apprentice
Aberdeen Standard Investments
Sep 2015 - Jan 2017 (1 year 4 months)
Rotated across testing, development, operations, and support, gaining practical experience in various IT functions. Applied continuous improvement principles in live projects, achieving Six Sigma Yellow Belt accreditation.
Education
Degrees, certifications, and relevant coursework
Unknown
Diploma, Information Technology and Telecommunications
Completed a Level 6 Diploma focusing on Information Technology and Telecommunications. This program provided a comprehensive understanding of IT principles and telecommunication systems.
Liverpool Life Sciences UTC
AS Level, Sociology
Grade: B
Achieved a Grade B in Sociology at AS Level. This study developed analytical and critical thinking skills.
Unknown
GCSEs, General Studies
Grade: A-C
Obtained 8 GCSE passes, including Maths, English, and Science, with grades ranging from A to C. These qualifications provided a strong foundation in core academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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