Kirpal Singh - Client Support Analyst - MRI Software | Himalayas
KS
Open to opportunities

Kirpal Singh

@kirpalsingh

Results-driven IT professional with 6+ years in software support.

United Kingdom

What I'm looking for

I am seeking a role that allows me to expand my technical skills and contribute to customer satisfaction in a collaborative environment.

I am a results-driven IT professional with over six years of hands-on experience in software and application support. My career has been defined by my ability to troubleshoot complex technical issues and manage escalations effectively, ensuring timely resolutions across various cloud-based platforms such as AWS and Azure. I thrive in high-pressure environments and have a proven track record of collaborating cross-functionally with development, infrastructure, and business teams to enhance product performance and customer satisfaction.

Currently, I serve as a Client Support Analyst at MRI Software, where I manage and resolve client-reported issues using Salesforce 360. My role involves investigating application bugs and supporting cloud integrations, which has deepened my technical expertise. Previously, I have held positions such as Airport IT Engineer and Business Technology Analyst, where I honed my skills in diagnosing hardware/software issues and liaising with internal stakeholders to ensure seamless operations. My commitment to continuous improvement is reflected in my Six Sigma Yellow Belt accreditation and my proactive approach to drafting knowledge base articles and internal documentation.

Experience

Work history, roles, and key accomplishments

MS
Current

Client Support Analyst

MRI Software

Aug 2022 - Present (2 years 10 months)

Managed and resolved client-reported issues using Salesforce 360 across multiple property and finance-related applications. Investigated application bugs via front-end replication and back-end logs, escalating as needed to development and supporting cloud integrations (AWS, Azure).

ES

Airport IT Engineer

ESP Global Services

Oct 2021 - Jul 2022 (9 months)

Delivered first-line support for hardware/software used by airlines and border control staff. Diagnosed and repaired printers, E-Gates, kiosks, and other peripheral devices, conducting regular preventative maintenance.

SP

Business Technology Analyst

Symmetrical Power

Feb 2020 - Sep 2021 (1 year 7 months)

Served as primary contact for internal stakeholders experiencing application issues, logging and triaging tickets via Jira. Liaised with vendors and in-house tech teams to resolve issues and documented resolutions.

JM

Business Technology Optimisation Analyst

JP Morgan

Jun 2019 - Jan 2020 (7 months)

Supported internal stakeholders within the Private Banking team, ensuring high service levels for critical financial systems. Troubleshot entitlement issues, escalated technical bugs, and created support documentation in Confluence.

AI

Application Support Analyst

Aberdeen Standard Investments

Jan 2017 - Jun 2019 (2 years 5 months)

Provided BAU support for trading applications like Thinkfolio, working closely with equity/fixed-income traders to resolve trade flow and reporting issues. Monitored application performance, completed start-of-day checks, and managed user access.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Diploma, Information Technology and Telecommunications

Completed a Level 6 Diploma focusing on Information Technology and Telecommunications. This program provided a comprehensive understanding of IT principles and telecommunication systems.

LU

Liverpool Life Sciences UTC

AS Level, Sociology

Grade: B

Achieved a Grade B in Sociology at AS Level. This study developed analytical and critical thinking skills.

UN

Unknown

GCSEs, General Studies

Grade: A-C

Obtained 8 GCSE passes, including Maths, English, and Science, with grades ranging from A to C. These qualifications provided a strong foundation in core academic subjects.

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