Kirpal Singh

Managed and resolved client-reported issues using Salesforce 360 across multiple property and finance-related applications. Investigated application bugs via front-end replication and back-end logs, escalating as needed to development and supporting cloud integrations (AWS, Azure).

Delivered first-line support for hardware/software used by airlines and border control staff. Diagnosed and repaired printers, E-Gates, kiosks, and other peripheral devices, conducting regular preventative maintenance.

Served as primary contact for internal stakeholders experiencing application issues, logging and triaging tickets via Jira. Liaised with vendors and in-house tech teams to resolve issues and documented resolutions.

Supported internal stakeholders within the Private Banking team, ensuring high service levels for critical financial systems. Troubleshot entitlement issues, escalated technical bugs, and created support documentation in Confluence.

Provided BAU support for trading applications like Thinkfolio, working closely with equity/fixed-income traders to resolve trade flow and reporting issues. Monitored application performance, completed start-of-day checks, and managed user access.

Rotated across testing, development, operations, and support, gaining practical experience in various IT functions. Applied continuous improvement principles in live projects, achieving Six Sigma Yellow Belt accreditation.

Completed a Level 6 Diploma focusing on Information Technology and Telecommunications. This program provided a comprehensive understanding of IT principles and telecommunication systems.

Grade: B

Achieved a Grade B in Sociology at AS Level. This study developed analytical and critical thinking skills.

Grade: A-C

Obtained 8 GCSE passes, including Maths, English, and Science, with grades ranging from A to C. These qualifications provided a strong foundation in core academic subjects.