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SHASHANKA PAMULAPARTHY

@shashankapamulaparth

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Experienced IT professional with 16+ years in application support.

United Kingdom

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and innovation in IT.

I am a seasoned IT professional with over 16 years of experience in application support, deployment, and data warehousing. My career has been marked by a commitment to resolving application issues promptly and effectively, ensuring minimal impact on operations while adhering to SLAs and ITIL practices. I have a strong background in observability and monitoring tools such as Prometheus, Grafana, and DynaTrace, which I have utilized to create alerts and dashboards that enhance operational efficiency.

Throughout my career, I have successfully managed deployments and provided support for high-volume applications, including those for major e-commerce clients like Calvin Klein and Tommy Hilfiger. My experience extends to cloud technologies, where I have migrated applications to AWS and Azure, implemented CI/CD pipelines, and automated deployment processes using tools like Jenkins and Terraform. I pride myself on my ability to collaborate with cross-functional teams and communicate effectively with both technical and non-technical stakeholders.

My technical expertise encompasses a wide range of tools and languages, including SQL, PL/SQL, Python, and various cloud services. I am passionate about leveraging technology to solve complex problems and drive business success, and I am eager to bring my skills to a new challenge in the IT landscape.

Experience

Work history, roles, and key accomplishments

Platform Support Analyst

Wunderman Thompson

Aug 2022 - Jan 2024 (1 year 5 months)

Investigated, prioritized, and resolved issues for major e-commerce clients like Calvin Klein and Tommy Hilfiger, providing deployment and post-deployment support following ITIL practices. Created Grafana dashboards, monitored Prometheus and DynaTrace alerts, and troubleshooted Jenkins jobs, while also working on Kubernetes deployments and developing shell scripts for automation. Utilized the ELK

Prometheus Grafana Kibana Dynatrace Jenkins Kubernetes Docker Python Shell Scripting ELK Stack Akamai Fredhopper Salesforce Adyen ITIL Kanban

BAU Deployment & Application Support Analyst

IPSL

Feb 2017 - Aug 2022 (5 years 6 months)

Managed and deployed releases within an agile framework, collaborating closely with 1st line support, development, and business analysts. Successfully migrated an in-house PHP web application and MySQL database to AWS cloud, provisioning infrastructure and deploying LAMP stack. Implemented Azure CI/CD pipelines for automated deployments, created PowerShell scripts, and identified/fixed issues in S

AWS EC2 VPC S3 EBS ELB MySQL PHP LAMP Stack Azure Pipelines PowerShell SSIS IIS TFS Agile ITIL

Support Analyst

Euronext

Aug 2015 - Feb 2017 (1 year 6 months)

Investigated, prioritized, and resolved issues across a range of applications, collaborating with clients, vendors, business, and development teams. Managed incidents, tickets, and changes using Service Now, and addressed batch/job failures and regulatory/capacity report issues. Created and administered SSRS reports, performed deployments in UAT/PROD, and monitored systems using Tidal, Nagios, OVO

Service Now TIDAL Nagios OVO Maps App Manager SSM SQL Windows XML CITIML ServiceNow

Intermediate Analyst

Citi Bank

May 2011 - Aug 2015 (4 years 3 months)

Performed BI development and BAU support, partnering with stakeholders to define opportunities for data and analytical improvements. Designed and developed new datasets, conducted data analysis, and created reports, while also improving data quality and resolving job failures and data correctness issues within the OCEAN data warehouse. Led the Dodd-Frank project, involving data modeling, shell scr

Data Warehousing SQL Server Netezza Oracle NZPLSQL SQL Shell Scripting ETL SSIS Qlikview XML JSON CITIML Netagent

Junior Analyst

Seven Telematics

Dec 2007 - Apr 2011 (3 years 4 months)

Responsible for Oracle development, designing GUIs, and writing PL/SQL packages, triggers, stored procedures, and functions for web applications and backend processes. Involved in the complete SDLC, including requirements gathering, development, testing, deployment, maintenance, and monitoring of web-based tracking applications. Provided 2nd line technical support and managed database administrati

Oracle 10g Pl SQL SQL MSSQL MySQL SDLC Data Migration Database Administration Web Development X Modem Ora Developer Studio

Education

Degrees, certifications, and relevant coursework

The Robert Gordon University

MSc. in Information Systems, Information Systems

Completed a Master of Science degree focusing on Information Systems. The curriculum covered various aspects of information technology and system management.

Jawaharlal Nehru Technological University

B.TECH in Information Technology (Engineering), Information Technology (Engineering)

Earned a Bachelor of Technology degree in Information Technology, focusing on engineering principles. The program provided a strong foundation in IT concepts and applications.