Henry IMARHIAGBE

Improved document processing times by building and implementing web and application servers, enhancing operational efficiency. Ensured system reliability by supporting global scheduled monthly maintenance and patching activities, leading to minimized downtime and increased security. Resolved incidents efficiently using T-SQL statements in SQL Server Management Studio, significantly reducing respon

Enhanced transport services by supporting smart ticketing applications across various sectors, improving customer satisfaction and operational efficiency. Minimized disruption by performing daily application and system checks across multiple data centers, ensuring consistent service availability. Resolved client issues effectively by investigating incidents through SQL queries in Oracle SQL Develo

Delivered cash management solutions by supporting applications across various sectors, improving operational efficiency and client satisfaction. Resolved client incidents effectively by extracting relevant data through SQL statements, leading to quicker identification and resolution of service requests. Facilitated application deployment by setting up IIS and Windows Server test environments, ensu

Improved user experience by providing technical support for custom educational software, effectively addressing software, hardware, and peripherals issues. Achieved high service standards by responding promptly to and documenting inquiries received via telephone, email, and online, consistently adhering to service level agreements. Heightened application proficiency by training users on the effect

Optimized IT operations by managing day-to-day requirements, including user support, system upgrades, installations, troubleshooting, and maintenance of desktop systems, applications, and the local area network. Ensured operational efficiency by maintaining office hardware, including printers and computers, and setting up VoIP phones. Increased staff productivity by resolving Microsoft Office issu

Completed a Master of Science degree focusing on Management and Project Management principles. Gained expertise in strategic planning, project execution, and team leadership.

Pursued a Master of Science degree in Business Information Technology. Developed skills in leveraging technology for business solutions and information management.

Earned a Bachelor of Science with Honours in Information Systems. Acquired foundational knowledge in information technology, system analysis, and design.