Ryan Ryan
@ryanryan
Experienced application support analyst skilled in SQL, automation and team leadership.
United KingdomWhat I'm looking for
I'm an application support analyst with 5+ years' progressive experience, moving from junior roles to management while delivering measurable improvements in SLA performance, ticket resolution and tool efficiency. I specialise in troubleshooting with SQL, supporting C# .NET applications, automating reporting with Python, and using Power BI to drive operational insight.
I have led teams to reduce ticket volumes and improve resolution rates, supported DevOps deployments, and maintained strong stakeholder relationships through regular client reporting and incident root-cause analysis. I hold Azure Fundamentals (AZ-900) and emphasise clear documentation, training, and continuous improvement to minimise service disruption.
Experience
Work history, roles, and key accomplishments
Application Support Manager
EV Cargo
Jan 2024 - Dec 2024 (11 months)
Led a team of analysts to meet SLAs, cutting ticket volume by 22% for key logistics clients and improving tool efficiency through SQL and Power BI fixes. Presented performance data in client meetings and supported DevOps change deployments to ensure smooth implementation and defect resolution.
Application Support Analyst
EV Cargo
Mar 2019 - Jan 2024 (4 years 10 months)
Resolved support tickets using SQL and C# within 100% response-time SLAs, automated monthly KPI reports with Python saving 6+ hours/month, and conducted root-cause analysis for major incidents while maintaining documentation for 20+ global clients.
Level 3 Infrastructure Technician
Talking Business
Feb 2018 - Feb 2019 (1 year)
Provided IT service desk support across schools and commercial clients, diagnosing Exchange, backup and network issues and completing CAT5/6 cabling projects to improve communication infrastructure under tight deadlines.
Education
Degrees, certifications, and relevant coursework
JustIT
Level 3 NVQ, Infrastructure Technician
2018 - 2019
Completed a Level 3 NVQ Infrastructure Technician apprenticeship focusing on IT service desk support, networking, and infrastructure tasks.
UTC Reading
GCSE and AS Level, General Secondary Education
2013 - 2015
Studied GCSEs and AS Level including Mathematics and Computer Science, achieving multiple B and C grades across subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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