Sam Russell
@samrussell
Customer Support Specialist at Vans, hitting individual sales goals every week and explaining computer specs in plain language.
United StatesWhat I'm looking for
At Vans, I’ve hit my individual sales goal every week for more than 200 consecutive weeks while helping customers from greeting through checkout.
I resolve questions, sizing issues, and returns on the spot, and train new associates on products, the sales floor, and the register.
At Best Buy, I translated laptop and desktop specifications into plain language. Store leadership selected me to demonstrate warranty sales during a district manager visit, where I closed 10 Geek Squad and AppleCare plans in one day.
Earlier, I was promoted to Crew Lead at California Conservation Corps, leading a 14-person crew on projects for partner agencies. I’m seeking a remote customer support or help desk role.
Experience
Work history, roles, and key accomplishments
Hit individual sales goal every week for 4+ years while helping the store meet daily targets. Serve 14 to 30 customers per shift, resolving questions, sizing issues, and returns on the spot.
Selected by store leadership to demonstrate warranty sales during a district manager visit; closed 10 Geek Squad and AppleCare plans in one day. Guided customers to the right laptop or desktop by translating technical specs into plain language.
Sales Associate
GameStop
Jan 2019 - Jan 2020 (1 year)
Built repeat-customer relationships and performed fast, accurate register work through the holidays.
Matched DIY customers and contractors with the right tools and earned positive customer reviews.
Trained new associates and promoted weekly sales events.
Crew Lead
California Conservation Corps
May 2016 - Jun 2017 (1 year 1 month)
Promoted to lead a 14-person crew completing labor-intensive projects for partner agencies across long, demanding shifts.
Education
Degrees, certifications, and relevant coursework
Mt. San Antonio College
General Coursework, General Studies
Completed general coursework at Mt. San Antonio College in 2016.
Upland High School
High School Diploma, General Studies
Earned a High School Diploma from Upland High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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