At Asurion, I diagnose hardware and software issues, guide customers through actionable solutions, and document troubleshooting details for accurate follow-up. I support customers across chat and voice channels while handling difficult situations with empathy.
Previously at AT&T, I managed high-volume inbound calls, recommended mobile, internet, and partnered products, and met sales targets. I bring more than 10 years of customer service and troubleshooting experience, along with CompTIA A+ certification.
