Ronald Taylor
@ronaldtaylor
I deliver sales and IT support excellence with technical troubleshooting and customer focus.
United StatesWhat I'm looking for
I am a top-performing sales representative and IT support expert with a strong record of driving sales, managing retail operations, and resolving technical issues across service environments. I combine hands-on device troubleshooting and repair with consistent upselling and a focus on excellent member and customer experiences.
I prioritize clear communication, coaching teams to meet operational standards, and closing performance gaps through targeted training and process improvements. I am open to relocation and ready to bring customer-focused leadership, technical support, and measurable results to a new role.
Experience
Work history, roles, and key accomplishments
ASTech and Messaging Expert
Asurion
Jan 2020 - Present (5 years 7 months)
Troubleshoot and repair customer devices, explain technical issues in simple terms, and upsell protection products to improve customer outcomes and revenue.
WACostco Wireless Center Manager
Wireless Advocates
Jan 2019 - Present (6 years 7 months)
Lead store team to deliver outstanding sales results and operational excellence while ensuring an exceptional member experience; identify performance gaps and coordinate remediation with district leadership.
BMShift Leader
Boost Mobile
Mar 2018 - Jan 2019 (10 months)
Maintained deposits, assisted customers with mobile device needs, and ensured store cleanliness and operational standards during assigned shifts.
SEHome Appliances Specialist
Sears
Nov 2016 - Aug 2017 (9 months)
Sold appliances and assisted customers with product selection and problem resolution to meet needs and close sales.
ODSr. Sales Tech
Office Depot
Mar 2013 - May 2017 (4 years 2 months)
Engaged customers seeking technology products and services, built ongoing relationships, and managed PC hardware, software, and database application support.
RLAsset Protection Specialist
Ross Dress for Less
Feb 2011 - Mar 2013 (2 years 1 month)
Performed surveillance, initiated suspect detentions, and gathered and documented evidence to investigate and reduce retail theft incidents.
Education
Degrees, certifications, and relevant coursework
BCBaton Rouge Community College
Associate in Education, Education
2004 - 2005
Completed coursework toward an Associate in Education at Baton Rouge Community College from 2004 to 2005.
Baker High School
High School Diploma, Core Courses
2000 - 2003
Earned a High School Diploma with core coursework at Baker High School from 2000 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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