Kris Marlow
@krismarlow
Experienced IT Help Desk professional delivering reliable technical support.
United StatesWhat I'm looking for
I am a detail-oriented IT Help Desk professional with 15 years of experience providing exceptional customer service and resolving complex technical issues with patience and precision. I consistently document troubleshooting steps and resolutions in ticketing systems, perform remote diagnostics, and assist in evaluating software to improve end-user experience.
I have hands-on experience supporting hardware and software across Windows, MacOS, Android/iOS, networking equipment, and peripherals, and I bring strong communication, active listening, and conflict-resolution skills to high-volume support environments. I have prior retail and training experience that strengthens my customer-facing approach and ability to onboard and coach new team members.
Experience
Work history, roles, and key accomplishments
IT Help Desk
Sutherland Global Services
Sep 2020 - Present (5 years 9 months)
Provides prompt technical support to end users, resolving hardware and software issues and documenting resolutions in a ticketing system to improve incident turnaround and repeat-case handling.
True Trainer
Ross Dress for Less
Feb 2018 - Jun 2020 (2 years 4 months)
Trained new hires on store procedures and register operation while contributing to visual merchandising and maintaining cash drawer accuracy through reconciliations and audits.
Cashier
Walmart
Aug 2017 - Jan 2018 (5 months)
Processed high-volume customer transactions accurately, maintained balanced cash drawer, and provided friendly customer service during peak periods.
Technical Support Representative
teleNetwork
Sep 2016 - Jun 2017 (9 months)
Performed remote diagnostics and troubleshooting, documented interactions in a ticketing system, and escalated complex issues to cross-functional teams to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Winfield High School
High School Diploma, General Secondary Education
2008 - 2012
Completed high school diploma with coursework and activities typical of a secondary education program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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