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Ricky Magee

@rickymagee

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IT Support Specialist at AT&T who resolved 40+ daily technical tickets with 98% customer satisfaction.

United States

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At AT&T, I resolved first-level technical support requests involving connectivity, devices, and accounts. I handled 40+ daily technical tickets with a 98% customer satisfaction rating.

I documented customer issues, resolutions, and account updates to support follow-up and accurate service records, and worked with technical support teams to resolve incidents.

At City Gear, I managed inventory systems, financial records, and operational documentation. Salesforce Marketing Cloud campaigns increased customer engagement by 18%.

My background includes MSP experience, customer service proposals, service plan renewals, and vendor coordination. I hold a dual BBA in CIS and Business Management and have an IT Support Professional certification.

Experience

Work history, roles, and key accomplishments

Store Manager

City Gear

Jan 2019 - Jan 2025 (6 years)

Increased customer engagement by 18% through Salesforce marketing cloud campaigns. Managed inventory systems, financial records, and operational documentation while ensuring data integrity and process compliance.

Salesforce Marketing Cloud Inventory Management Operations Data Integrity Reporting

Retail Sales Consultant

AT&T

Jan 2025 - Present (1 year 9 months)

Resolved first-level technical support requests by diagnosing connectivity, device, and account issues. Handled 40+ daily technical tickets with a 98% customer satisfaction rate.

Technical Support Troubleshooting Incident resolution Customer Service Documentation

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA Security+, Cybersecurity

In progress, expected completion in December 2026.

Grambling State University

Bachelor of Business Administration, Computer Information Systems

2020 - 2023

Pursued a Bachelor of Business Administration in Computer Information Systems, focusing on information systems and technology.

Grambling State University

Bachelor of Business Administration, Business Management

2016 - 2023

Pursued a Bachelor of Business Administration in Business Management, covering management principles and business operations.

Google

IT Support Professional, Information Technology

Completed the IT Support Professional certificate, covering troubleshooting, customer service, networking, operating systems, and system administration.