Open to opportunities

Tristan Lilllquist

@tristanlilllquist

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Customer-focused IT professional with 5+ years in technical support, device repair, and team leadership

United States

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What I'm looking for

I'm seeking a mid-level IT support role where I can resolve complex technical issues, mentor colleagues, improve support processes, and contribute to a collaborative, customer-focused team with growth opportunities.

I am a customer-focused IT professional with over five years of hands-on experience in technical support, device repair, and retail technology sales. I thrive on diagnosing complex hardware and software issues and delivering clear, empathetic support to end users.

At my current Service Desk Analyst role I manage incoming requests, maintain detailed ticket documentation, and collaborate with cross-functional teams to resolve escalations. I consistently contribute to knowledge base development and was ranked #1 on the service desk for performance, productivity, quality, and customer satisfaction.

I combine technical proficiency across Windows, Mac, networking and device repair with proven sales and leadership experience from roles at Asurion and Verizon. I bring a results-driven mindset, strong communication skills, and a commitment to continuous improvement that drives team efficiency and customer success.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst

Current

Flynn

May 2023 - Present (2 years 3 months)

Managed incoming service requests via phone, email, and ticketing system, diagnosing network, software, and hardware issues and improving team efficiency through knowledge-base contributions; ranked #1 on the Service Desk for performance, productivity, quality, and customer satisfaction (Aug 2023–Mar 2024).

IT Support Ticketing Systems Windows Networking Customer Service

Assistant Manager / Lead Technician

Asurion (uBreakiFix)

Sep 2021 - Jan 2023 (1 year 4 months)

Repaired consumer electronics including Samsung, Apple, and gaming consoles and led store operations in the manager's absence, ensuring high-quality service and meeting sales goals.

Diagnostics Samsung Repair Console Repair Team Leadership Sales Customer Service

Telesales Representative

Verizon

Aug 2020 - Sep 2021 (1 year 1 month)

Drove outbound sales of mobile devices and accessories, consistently meeting or exceeding KPIs and ranking in the top 1% of reps in Q2 2020.

Telesales Outbound Calling CRM Sales Targets Product Knowledge Objection Handling Remote Sales Customer Service

Retail Sales Representative

Verizon

Jan 2020 - Aug 2020 (7 months)

Provided in-store sales and customer support, resolving escalations and contributing to the store achieving #1 regional ranking among 200+ stores in Q2 2020; awarded Employee of the Month (May 2020).