Adam Kaufer
@adamkaufer
IT support professional at Best Buy troubleshooting Windows, mobile, peripheral, and connectivity issues for customers.
United StatesWhat I'm looking for
At Best Buy, I assist customers with technology purchases and explain hardware and software features. I also troubleshoot basic Windows, mobile, peripheral, and connectivity issues.
I earned an Associate of Science in Information Systems from Bergen Community College and completed the Cybersecurity Bootcamp at New York University.
At AutoZone, I delivered parts and used mobile systems to manage deliveries. I also resolved customer issues.
At Lowe's Home Improvement, I assisted customers, maintained inventory, and resolved concerns. I'm seeking an entry-level IT Support, Help Desk, or Desktop Support role.
Experience
Work history, roles, and key accomplishments
Assist customers with technology purchases, explain hardware and software features, and troubleshoot basic Windows, mobile, peripheral, and connectivity issues. Recommend solutions, maintain merchandising, and collaborate with the team to provide excellent customer service.
Delivered parts accurately, used mobile systems to manage deliveries, and resolved customer issues. Worked independently and collaboratively to ensure timely and accurate service.
Assisted customers, maintained inventory, and resolved concerns. Worked effectively in a team to support store operations and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Bergen Community College
Associate of Science, Information Systems
Graduated with an Associate of Science in Information Systems in May 2025.
New York University
Cybersecurity Bootcamp, Cybersecurity
2021 - 2022
Completed a Cybersecurity Bootcamp from August 2021 to May 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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