At X-Rite, I provide remote support for industrial color measurement devices and software applications. I diagnose hardware, software, connectivity, and workflow issues, then write customer-facing troubleshooting instructions.
I also reproduce application problems and document findings in actionable bug reports for specialist and development teams. I collaborate with internal technical teams on escalated cases and keep customers updated on next steps.
At NZXT, I resolved escalated PC hardware and software issues through phone, email, live chat, and remote support, maintaining a 98% customer satisfaction rate. I performed advanced diagnostics and system imaging, and documented software bugs for development teams.
At Geek Squad / Best Buy, I diagnosed and repaired computers and mobile devices as a senior repair technician and team lead. I trained and onboarded agents, handled complex customer escalations, and coordinated repair work.
