MBMortadha Belhaj
@mortadhabelhaj
Customer-focused customer service professional with experience in communications and retail support.
TunisiaWhat I'm looking for
I am a motivated, customer-focused professional with hands-on experience in customer service, communications, and retail operations. I currently serve as a Customer Service Representative handling online reservations and multi-channel support for Booking.com.
Previously, I supported store operations and promoted customer service excellence as a Manager Assistant at Carrefour, and managed internal and external communications as a Communication Officer at Media Plus.
I have practical experience conducting face-to-face surveys for market research, collecting reliable data in public spaces, and using those insights to inform decisions. My background combines strong interpersonal skills with adaptability and problem solving.
I am seeking opportunities where I can leverage my communication strengths, customer orientation, and operational support experience to improve team performance and customer satisfaction.
Experience
Work history, roles, and key accomplishments
BOCustomer Service Representative
Booking.com
Dec 2023 - Present (2 years 1 month)
Manage and resolve customer inquiries across chat, calls and email for digital reservations, maintaining high service standards and efficient issue resolution.
Manager Assistant
Carrefour Market
May 2022 - Jun 2024 (2 years 1 month)
Supported daily store operations and promoted excellent customer service, contributing to operational efficiency and improved customer satisfaction.
Communication Officer
Media Plus
Feb 2021 - Mar 2022 (1 year 1 month)
Managed internal and external communication strategies to promote company image and coordinate messaging across stakeholders.
Survey Agent
Sigma Conseil
Apr 2020 - Jan 2021 (9 months)
Conducted face-to-face public surveys to collect reliable market research data and ensured high response quality and data integrity.
Education
Degrees, certifications, and relevant coursework
High School Ettawfik
BTP, Business Accounting
2017 - 2019
Completed BTP Business Accounting program at High School Ettawfik from 2017 to 2019.
EFC Tunis
Baccalaureate, Economics and Management
2016 - 2017
Completed Baccalaureate in Economics and Management at EFC Tunis in 2016–2017.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Job categories
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