Open to opportunities

Samantha Gilmore

@samanthagilmore

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Strategic account and operations leader driving client success and team performance.

United States

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What I'm looking for

I seek roles in HR, account management, or operations that allow me to improve processes, mentor teams, and deliver exceptional client service.

I am a strategic, detail-oriented professional with over seven years of experience in account management, operations, and team leadership across diverse industries. I recently completed a B.S. in Human Resource Management and combine fresh academic insights with hands-on experience managing large client portfolios, vendors, and cross-functional teams.

I have a proven record of improving service delivery, maintaining high customer satisfaction, and developing training and process documentation that scales. I excel at mentoring teams, resolving escalations, and streamlining workflows to boost efficiency and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Field Service Coordinator

Current

Palmer-Donavin

Jul 2025 - Present (7 months)

Delivered timely phone and email customer support, resolved product and warranty issues, and maintained detailed records to ensure 100% of service cases were addressed daily, improving customer satisfaction and retention.

Customer Support Warranty Management CRM Case Management Documentation Communication Troubleshooting

Account Manager

Powerhouse

Feb 2024 - May 2025 (1 year 3 months)

Managed client relationships, supported proposal development, expanded service lines, and produced customer benchmarking reports to drive service improvements and retention.

Account Management Proposal Development Service Lines Benchmarking CRM

Senior Area Manager

Brightview Enterprise Solutions

Sep 2019 - Feb 2024 (4 years 5 months)

Oversaw 1,000+ client sites and 50+ vendors in the South Region, led onboarding and training for Market and Area Managers, and developed training manuals and operational documentation to improve regional performance.

Regional Management Vendor Management Onboarding Training Development Operations Performance Management

Scheduling Lead Coordinator

Ryder Last Mile

Jan 2018 - Jan 2020 (2 years)

Supervised 10–15 scheduling associates, ensured call center metrics and QA standards were met, handled escalations, and led new associate training to maintain operational efficiency.

Team Supervision Scheduling Call Center Operations QA Escalation Management Training