Majid Williams
@majidwilliams
Account Manager driving retention, onboarding, and revenue growth.
United StatesWhat I'm looking for
I am a results-driven Account Manager with over six years of experience supporting enterprise and SMB clients in service-centric environments. I specialize in onboarding, retention, escalation management, and driving account expansion through consultative engagement.
At Dish (Echostar) I managed 50+ enterprise and mid-market accounts, maintained an 85%+ retention rate, reduced escalations by 30%, and increased upsell revenue by 15% through proactive lifecycle engagement and cross-functional collaboration.
Previously at AT&T I exceeded quarterly revenue targets by 15% while ensuring successful onboarding, adoption, and renewals across wireless and broadband solutions, collaborating closely with technical and billing teams to resolve issues and improve satisfaction.
At Orange I led onboarding and coaching for large teams, improved conversion rates from 12% to 18%, reduced ramp time by 40%, and built KPI dashboards to drive data-informed performance improvements. I bring strong CRM and analytics expertise, structured training experience, and a disciplined approach to customer success and sales operations.
Experience
Work history, roles, and key accomplishments
Lifecycle Account Manager
Dish, Echostar
Feb 2025 - Present (1 year)
Managed a portfolio of 50+ enterprise and mid-market accounts, maintaining 85%+ retention and reducing escalations by 30% through proactive lifecycle engagement and cross-functional coordination.
ATManaged SMB and enterprise accounts for wireless and broadband solutions, exceeding quarterly revenue targets by 15% through consultative engagement and structured account planning.
ORSales and Training Manager
Orange
Jul 2020 - Nov 2022 (2 years 4 months)
Led onboarding and coaching for a 120-agent French desk, increasing conversion rates from 12% to 18% and reducing ramp time by 40% via structured training and KPI dashboards.
Education
Degrees, certifications, and relevant coursework
BUBellevue University
Bachelor of Science, Information Technology
2016 - 2020
Completed a Bachelor of Science in Information Technology with coursework focused on IT principles and practical technology solutions.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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