Samantha Chinchilla

As a dedicated customer service agent, I thrive on creating positive experiences for customers. Currently, I work at Movate, where I provide assistance to The Home Depot’s U.S. customer service line. My role involves processing purchase orders, tracking shipments, and efficiently handling returns while ensuring high-quality support. I focus on delivering clear and accurate information about products and company policies, which has significantly enhanced my customer service skills.

Throughout my career, I have learned the importance of emotional connection in customer interactions. I strive to ensure that customers feel heard and valued, moving beyond standard responses to create meaningful engagements. My experience at Amazon further honed my problem-solving and critical thinking abilities, as I managed real-time challenges in a remote environment. I take pride in my ability to resolve logistical issues and provide timely solutions, which has strengthened my communication skills and professionalism.