Open to opportunities

Dayana Fonseca Rivera

@dayanafonsecarivera

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Customer service professional with 3 years of experience.

Costa Rica

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What I'm looking for

I seek a role that values empathy and client-centered service, offering growth opportunities.

I'm a dedicated customer service professional with over three years of experience in both phone and in-person support. My approach is characterized by empathy, active listening, and strong problem-solving skills, which have allowed me to effectively assist clients in various situations. I pride myself on being highly organized and proactive, adapting quickly to new environments and challenges.

Currently, I am pursuing my studies in Psychology, which complements my customer service training. I have recently completed a customer service training program to enhance my client-centered approach. My proficiency with digital tools and my intermediate command of English enable me to serve clients confidently and respectfully, ensuring their needs are met with the utmost professionalism.

Experience

Work history, roles, and key accomplishments

Customer Service

SOCOVI Construction

Jan 2021 - Dec 2022 (1 year 11 months)

Delivered personalized customer support based on client requests, ensuring timely follow-up on inquiries and coordinating internal communications. Utilized various digital tools to streamline service operations and significantly improve overall client satisfaction.

Customer Service Customer Support Communication Customer Satisfaction Internal Communications Problem Solving

Customer Service and File Review

SOCOVI Construction

Jan 2015 - Dec 2017 (2 years 11 months)

Provided comprehensive customer service via phone and in-person, effectively reviewing and verifying client documents and application files. Guided clients through complex processes and requirements for housing projects, handling sensitive situations with empathy and discretion.

Customer Service Empathy Discrétion Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

University

University Degree, Psychology

Currently pursuing a university degree in Psychology. This program is building a strong foundation in psychological principles and practices.

Distance Education Program

High School Diploma, General Studies

Obtained a High School Diploma through a distance education program. This foundational education provided a broad understanding across various subjects.

Grupo Meguz de Occidente S.A.

B2 Level Certification, English Language

Completed an English Course, achieving a B2 Level certification. This course focused on enhancing English language proficiency for professional communication.

Centro de Formación Profesional Valverde Vega

Certification, Customer Service

Completed Customer Service Training, currently in the certification process. This training focused on strengthening a client-centered approach and improving service delivery.