I'm looking for a remote position where I can use my experience in customer service, operations, and administrative support. I enjoy staying organized, helping customers, coordinating tasks, and supporting teams to keep daily operations running smoothly. I'm open to roles in customer support, virtual assistance, administrative support, and operations coordination.
Open to opportunities
Sharon Ramirez
@sharonramirez
Customer-focused professional with experience in customer operations, administrative support, logistics coordination, and remote collaboration.
Costa RicaWhat I'm looking for
I have experience supporting customers, managing orders, coordinating shipments, and handling administrative tasks in a fast-paced environment. In my current role, I work closely with customers, carriers, sales teams, and internal departments to ensure orders are processed accurately and delivered on time.
Over the years, I have developed strong organizational, communication, and problem-solving skills. I am comfortable managing documentation, tracking orders, maintaining records, responding to customer inquiries, and coordinating multiple tasks at the same time.
My background in customer service, operations, and logistics has given me the ability to adapt quickly, stay detail-oriented, and provide reliable support to both customers and internal teams. I am interested in remote opportunities in customer support, virtual assistance, administrative support, and operations coordination.
Experience
Work history, roles, and key accomplishments
Current
Manage customer orders from entry to delivery, coordinate shipments, follow up on order status, and support customers with questions or issues. Work closely with internal teams and carriers to ensure smooth operations.
Supported sales representatives with customer requests, order-related inquiries, and Salesforce activities. Assisted with training new team members and maintaining service quality standards.
M
Processed free goods and redemption requests, reviewed customer invoices, and coordinated shipments to clinics. Supported sales operations by handling customer requests, maintaining records, and working with internal teams to ensure accurate processing and timely delivery.
Assisted customers with their inquiries, coordinated solutions, maintained service records, and supported daily operations. Also helped train team members and monitored quality and performance metrics.
Education
Degrees, certifications, and relevant coursework
UI
UISIL
Bilingual Preschool Education, Bilingual Preschool Education
2023 -
Pursuing a degree in Bilingual Preschool Education at UISIL, ongoing since 2023.
IU
I.N.A / UTN
English Course, English
2018 - 2018
Completed an English course at I.N.A / UTN in 2018.
ME
MEP
High School Diploma, General Studies
2017 - 2017
Earned a High School Diploma from MEP in Costa Rica in 2017.
CC
Cruz Roja Costarricense
First Aid, First Aid
2014 - 2014
Completed First Aid training with Cruz Roja Costarricense in 2014.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Costa RicaAuthorized to work in
United StatesSalary expectations
48k-60k USD
Social media
Job categories
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