katherine Edwards

I’m a bilingual Spanish-English Interpreter and Customer Service professional with 4+ years of remote and call center experience. I focus on clear, accurate live communication, while staying confident and professional during sensitive conversations.

At TransPerfect (Remote), I provide inbound Spanish-English communication support, interpreting and conveying information clearly between parties. I maintain confidentiality and professionalism, and I document interactions, outcomes, and follow-ups accurately in CRM systems to support quality and compliance.

I also bring operational experience from my time at Amazon, where I worked with multiple systems simultaneously while keeping accuracy and productivity high. That role strengthened my attention to detail, documentation accuracy, and ability to collaborate to resolve customer-impacting issues efficiently.

Earlier, as a Sales Associate / Trainer at AAFES, I delivered high-quality customer service and trained new employees on customer service procedures and communication standards. My background aligns well with environments that require accuracy, cultural sensitivity, empathy, and fast, independent performance.