Open to opportunities

Luis User

@luisuser3

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Motivated professional seeking a customer service-focused role.

Costa Rica

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What I'm looking for

I am looking for a role that emphasizes customer service, teamwork, and opportunities for professional growth.

I am a motivated and detail-oriented professional with a strong focus on customer service. My experience as a Customer Service & Logistics Associate at Beto’s Travels has equipped me with the skills to manage customer inquiries and logistics in a fast-paced environment. I pride myself on my ability to resolve complaints efficiently and professionally, which has significantly boosted customer retention rates.

Currently pursuing a Systems Engineer degree, I leverage my technical expertise and proficiency in tools like Microsoft Office, Google Workspace, and business communication platforms such as Slack and Trello. My adaptability and quick learning abilities allow me to master new systems and processes swiftly, ensuring that I can deliver efficient solutions and enhance client experiences.

With a passion for technology and emerging digital trends, I am dedicated to building positive relationships with clients and continuously improving service quality. I look forward to contributing my skills to a customer service-focused role where I can make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Metric Audits

XLTech

Jun 2024 - Present (1 year)

Used Excel to monitor and record customer service timelines, tracking queue wait times and resolution durations. Collected real-time data on client interactions to support operational improvements.

Data Analysis Excel Reporting Data Collection Process Improvement

Customer Service & Logistics Associate

Beto's Travels

Oct 2022 - Present (2 years 8 months)

Managed customer inquiries, package logistics, and travel coordination for a fast-paced agency. Resolved customer complaints with a focus on troubleshooting, efficiency, and professionalism, boosting retention rates.

Customer Service Logistics Travel Coordination Troubleshooting Customer Retention Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Latina de Costa Rica

Systems Engineer, Systems Engineering

Currently pursuing a degree in Systems Engineering, focusing on the principles and applications of system design and analysis. Developing skills in various aspects of engineering to prepare for a career in technology.

Instituto Nacional de Aprendizaje (INA)

Customer Service Diploma, Customer Service

Completed a diploma program focused on customer service best practices and strategies. Gained expertise in effective communication, problem-solving, and client relationship management.

Colegio Técnico Profesional de Liberia

High School Bachelor, Executive Secretary

Obtained a High School Bachelor's degree with a specialization in Executive Secretary. Developed foundational skills in administration, organization, and professional communication.