Irina Vargas
@irinavargas
Experienced Customer Service and Operations Specialist with strong communication skills.
Costa RicaWhat I'm looking for
I am an experienced Customer Service and Operations Specialist with a strong background in handling customer interactions across multiple channels, including calls, emails, and chats. I have worked with international clients, providing clear and effective support in both English and Spanish. My experience includes resolving technical issues related to networks, smart devices, and mobile applications, as well as managing product complaints through platforms like Salesforce and Sprout.
Throughout my career, I have demonstrated my ability to solve problems efficiently and maintain a high level of organization. I take pride in my attention to detail and my commitment to delivering exceptional customer experiences. My roles have allowed me to develop strong communication skills and a deep understanding of customer needs, ensuring that I can provide the best possible support to clients.
Experience
Work history, roles, and key accomplishments
Data Entry (Ad Ops)
Amazon
Jan 2025 - Present (7 months)
Entered and updated campaign data, including goals, budgets, and schedules, while maintaining client and vendor information in advertising systems. I ensured data accuracy and compliance with internal policies.
Customer Service (Social Media)
HCLTech
Jan 2024 - Present (1 year 7 months)
Managed food product complaints via Salesforce and social media platforms using Sprout, resolving issues through chat. I conducted audits to ensure efficient problem resolution and maintained high customer satisfaction.
Computer Operator
Foundever
Jan 2023 - Present (2 years 7 months)
Provided customer support in English via calls, emails, and chats, resolving technical issues using Salesforce and JIRA. I managed escalations effectively to ensure timely and satisfactory resolutions for complex problems.
Customer Service
Amazon
Jan 2018 - Present (7 years 7 months)
Handled incoming customer calls by providing product assistance, resolving complaints, answering inquiries, and processing orders. I ensured customer satisfaction by addressing their needs efficiently and accurately.
Education
Degrees, certifications, and relevant coursework
Colegio Universitario Boston
Associate Degree, Business Administration
Currently pursuing an Associate Degree in Business Administration, focusing on core business principles and practices. Developing strong foundational knowledge in management and operations.
Colegio Universitario Boston
Associate Degree, Human Talent Management
Currently pursuing an Associate Degree in Human Talent Management, gaining expertise in human resources and talent development strategies. Enhancing skills in organizational behavior and employee relations.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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