Open to opportunities

Fernanda González

@fernandagonzlez

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Customer service expert with 10+ years of experience.

Costa Rica

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

With over a decade of experience in customer service, I have honed my skills in fast-paced environments for renowned companies such as Lenovo, Amazon, and HP. My expertise lies in building strong client relationships, resolving inquiries, and optimizing processes to enhance customer satisfaction and drive business growth.

Throughout my career, I have successfully managed diverse teams and accounts, ensuring seamless communication and effective problem-solving. I am committed to delivering exceptional service and have a proven track record of increasing revenue through strategic account management and proactive customer engagement.

Experience

Work history, roles, and key accomplishments

Office Administrator

Coldwell Banker Coast to Coast Properties

Jan 2023 - Jan 2024 (1 year)

Managed daily operations, including handling customer inquiries, resolving issues, and ensuring seamless communication between clients and real estate agents. Generated and analyzed reports to align with company goals.

Customer Service Communication Time Management Reports Social Media Management MS Office G Suite

Inside Account Sales Representative

Lenovo

Jan 2022 - Jan 2023 (1 year)

Managed a book of 350+ accounts, establishing relationships with clients and increasing revenue through value-added product promotion. Developed strategies to address account slippage and improve sales.

Account Management Sales Strategy Customer Relationship Management Revenue Communication Critical Thinking

Customer Support - Seller Central

Amazon

Jan 2014 - Apr 2019 (5 years 3 months)

Served as the first point of contact for third-party sellers, assisting with inventory management and customer service. Trained representatives and helped launch new services across international markets.

Customer Support Inventory Management Training Communication Team Management Reporting

Education

Degrees, certifications, and relevant coursework

FOGAUS Institute

Customer Service Expert, Customer Service

2023 -

Training program focused on customer service skills, emphasizing effective communication, problem-solving, and client relationship management in fast-paced environments.

Veritas University

Bachelor in Photography, Photography

2011 - 2016

Bachelor in Photography program focused on developing technical skills and artistic vision in photography. The curriculum included practical and theoretical aspects of photography, enabling students to create compelling visual narratives.