MR

Looking for a job

Maria Ramírez

@mariaramrez

Customer service professional at Amazon who supported Spanish-speaking customers across phone, chat, and email.

What I'm looking for

I’m interested in Customer Relations or Customer Service positions.

At Amazon, I supported Spanish-speaking customers across phone, chat, and email, handling account access and changes, order issues, and payment and refund questions. I investigated customer issues, documented interactions, and explained available next steps.

At Pizza Hut, I assisted customers with orders and service concerns while supporting daily operations. I’m interested in Customer Relations and Customer Service roles, and I’ve worked remotely since 2020.

Experience

Work history, roles, and key accomplishments

AM

ES Account Change Associate

Oct 2018 - May 2026 (7 years 7 months)

Provided customer service to Spanish-speaking users via phone, chat, and email in a high-volume environment. Managed account access and change cases, resolved order issues, and handled payment and refund inquiries.

Customer Service Phone Support Live Chat Email Support Case Management Account Support Financial Inquiries Refunds Order Tracking Issue Resolution Data Entry Remote Work Multitasking Active Listening Process Compliance Performance Metrics

PH

Customer Service and Operations

Dec 2017 - Nov 2021 (3 years 11 months)

Provided direct customer service, managed orders and inquiries, and resolved service issues in a dynamic environment. Supported daily operations and maintained effective communication during high-demand periods.

Customer Service Order Management Issue Resolution Operations Support Communication Skills

RO

Logistics and Inventory Control

Rimantas del Oriente

Jan 2007 - Dec 2012 (5 years 11 months)

Supported inventory control, merchandise organization, warehouse operations, and preparation of products for distribution.

Inventory Control Warehouse operations Logistics Product Preparation

DS

Commercial Promoter

Dispublick S.A.

Jan 2005 - Dec 2007 (2 years 11 months)

Promoted products, attended customers, and supported commercial and promotional activities.

Product Promotion Customer Service Sales Support Promotional Activities

HC

Sales and Promotion

Hannes y Champions

Jan 2000 - Dec 2005 (5 years 11 months)

Provided customer service, product information, sales support, and promotional assistance.

Customer Service Product Information Sales Support Promotion Assistance

Education

Degrees, certifications, and relevant coursework

BS

Bachillerato en Educación Secundaria

Bachillerato en Educación Secundaria, General Studies

Completed secondary education.

Tech stack

Software and tools used professionally

Microsoft Teams

Microsoft Excel

Amazon Chime

Microsoft Word

Availability

Looking for a job

Location

Costa Rica

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Service Client Relations Representative

Skills

Customer Service Client Relations Phone Support Live Chat Email Support Case Management Account Support Payment And Refund Handling Order Tracking Complaint Handling Customer Follow up Data Entry Remote Work Process Compliance Performance Metrics

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