Kevin Portuguez
@kevinportuguez
Customer service and technical support professional experienced in call centers and IT support.
Costa RicaWhat I'm looking for
I am a customer service and technical support professional with experience in call centers, IT support, and operations, focused on clear communication and efficient problem solving.
I have supported production processes at Abbott Laboratories, provided front-line customer service at Pizza Hut and Farmacia La Bomba, and delivered technical assistance as an IT Support Assistant at Accenture. I am comfortable troubleshooting PC hardware and software, working under pressure, and collaborating in team environments.
I hold a High School Diploma and IT Essentials (CISCO) training from INA, I am a native Spanish speaker with intermediate English, and I am seeking remote opportunities in customer support, technical support, or virtual assistance where I can contribute reliability and strong operational skills.
Experience
Work history, roles, and key accomplishments
IT Support Assistant
Provided computer maintenance and technical assistance, troubleshooting hardware and software issues and assisting users with technical problems.
Plant Assistant
Auto Mercado
Assisted with plant operations and logistics, supporting organization and workflow efficiency across operational tasks.
Call Center Agent
Pizza Hut
Handled incoming orders and customer inquiries, resolved customer concerns to ensure satisfaction, and maintained fast, accurate order processing.
Operations Associate
Supported production and operational processes, assisted in quality control, and improved workflow efficiency while following strict procedures in a team environment.
Field Surveyor
Demoscopia S.A.
Conducted surveys and telephone interviews to collect customer data and produced data reports for analysis and decision-making.
Customer Service Representative
Farmacia La Bomba
Assisted customers with product information and purchases, delivering friendly and efficient service to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Colegio Técnico Profesional de Ulloa
High School Diploma, General/Vocational Secondary Education
Completed secondary education and obtained a high school diploma at Colegio Técnico Profesional de Ulloa.
Instituto Nacional de Aprendizaje (INA)
IT Essentials (CISCO) Certificate, Information Technology
Completed IT Essentials (PC Hardware & Software) and English studies at the Instituto Nacional de Aprendizaje.
Availability
Location
Costa RicaAuthorized to work in
Job categories
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