Prudence Matlou

Responsible for translating and implementing the team's strategy in line with business requirements, ensuring seamless project execution, and delivering high-quality results. Following up with suppliers to ensure that clients receive services upon the agreed SLA

As a Project Specialist, I manage orderbook and chain management, assist in creating project schedules, and oversee project delivery throughout its lifecycle. I ensure service level agreements are met and act as a liaison between clients and suppliers to resolve issues and drive project success.

In my role as Operations Project Coordinator, I processed orders, monitored network performance, and coordinated maintenance with technical teams. I ensured exceptional service delivery and managed inventory while collaborating with various departments to maintain smooth operations.

As a Customer Care Consultant, I provided support to customers through various channels, addressing inquiries and troubleshooting technical issues. I ensured customer satisfaction by guiding them through service activations and managing account-related concerns.

In my position as a Language Consultant, I taught English to students via remote video conferencing, providing feedback on assignments and helping improve their language skills through structured lessons.

Studied for a Bachelor of Business Administration with majors in Marketing, Human Resources, and Business Management. Other modules included Project Management, Research Methodology, Public Relations, and Economics.

Completed the National Senior Certificate, which is a requirement for further education in South Africa.