Open to opportunities

Shaakira Gester

@shaakiragester

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Client liaison expert with a passion for exceptional customer experiences.

South Africa

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What I'm looking for

I am looking for a role that emphasizes client relationships and offers opportunities for growth.

I am a diligent professional driven by my passion for interpersonal connections. With a proven aptitude for cultivating strong relationships, I excel both independently and collaboratively within team environments. My experience in client liaison has equipped me with the skills to proactively communicate, listen attentively, and provide personalized support to ensure client satisfaction.

In my previous role as a Client Liaison, I implemented a client feedback system that resulted in a 20% increase in client satisfaction scores within the first six months. I am eager to take my client-centric approach to the next level, collaborating closely with clients to understand their goals and develop strategic plans that drive value and success. My strong communication skills and ability to work collaboratively across teams will enable me to effectively coordinate efforts to ensure client success.

Experience

Work history, roles, and key accomplishments

Candidate Property Practitioner

REMAX Premier

Jan 2021 - Dec 2023 (2 years 11 months)

Assisted in property listings, conducted research, communicated with clients, arranged viewings, negotiated offers, handled paperwork, maintained confidentiality, stayed informed, provided excellent customer service, and networked to support clients in property transactions.

Client Communication Negotiation Customer Service Networking Market Research Confidentiality Sales Support Real Estate Transactions

Assistant Production Manager

Blueprint Digital

Jan 2017 - Dec 2020 (3 years 11 months)

Coordinated production schedules, supervised production processes, managed inventory and minimized waste, trained and mentored staff, ensured quality control, maintained safety standards, collaborated with other departments, analyzed production data for improvements, implemented process improvements, and supported Production Manager in tasks like budgeting and strategic planning.

Production Coordination Inventory Management Staff Training Quality Control Safety Standards Implementation Cross Functional Collaboration Data Analysis Process Improvement Budgeting

Client Liaison | Administration

Formeset Print

Jan 2013 - Dec 2017 (4 years 11 months)

Managed all external client accounts, addressed client inquiries, handled administrative tasks, served as a personal assistant, and oversaw digital marketing efforts.

Client Inquiries Administrative Support Personal assistance Digital Marketing Customer Relationship Management Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Achievers School of Business

Human Resource Practical and Business Development, Human Resources and Business Development

Completed a program focused on practical human resource skills and business development strategies. Gained knowledge in various aspects of HR and business operations.