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SG@shaakiragester
Client liaison expert with a passion for exceptional customer experiences.
South AfricaI am a diligent professional driven by my passion for interpersonal connections. With a proven aptitude for cultivating strong relationships, I excel both independently and collaboratively within team environments. My experience in client liaison has equipped me with the skills to proactively communicate, listen attentively, and provide personalized support to ensure client satisfaction.
In my previous role as a Client Liaison, I implemented a client feedback system that resulted in a 20% increase in client satisfaction scores within the first six months. I am eager to take my client-centric approach to the next level, collaborating closely with clients to understand their goals and develop strategic plans that drive value and success. My strong communication skills and ability to work collaboratively across teams will enable me to effectively coordinate efforts to ensure client success.
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Work history, roles, and key accomplishments
REMAX Premier
Jan 2021 - Dec 2023 (2 years 11 months)
Assisted in property listings, conducted research, communicated with clients, arranged viewings, negotiated offers, handled paperwork, maintained confidentiality, stayed informed, provided excellent customer service, and networked to support clients in property transactions.
Blueprint Digital
Jan 2017 - Dec 2020 (3 years 11 months)
Coordinated production schedules, supervised production processes, managed inventory and minimized waste, trained and mentored staff, ensured quality control, maintained safety standards, collaborated with other departments, analyzed production data for improvements, implemented process improvements, and supported Production Manager in tasks like budgeting and strategic planning.
Formeset Print
Jan 2013 - Dec 2017 (4 years 11 months)
Managed all external client accounts, addressed client inquiries, handled administrative tasks, served as a personal assistant, and oversaw digital marketing efforts.
Degrees, certifications, and relevant coursework
Human Resource Practical and Business Development, Human Resources and Business Development
Completed a program focused on practical human resource skills and business development strategies. Gained knowledge in various aspects of HR and business operations.
Matric, General Studies
Completed secondary education, achieving the Matric certificate. Developed foundational academic skills across various subjects.
Software and tools used professionally
South AfricaYou can contact Shaakira and 90k+ other talented remote workers on Himalayas.
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