Open to opportunities

Prakashan Dawnarain

@prakashandawnarain

Message

Confident individual enhancing skills in innovative environments.

South Africa

Message

What I'm looking for

I am looking for a role that challenges me and fosters growth in a collaborative environment.

I am a confident and ambitious professional with a strong desire to enhance my skills and capabilities in a positive and innovative environment. My journey has been marked by a commitment to building strong relationships and improving business processes, which I believe are essential for achieving corporate goals.

Currently, I serve as an Investment Property Assistant at RSN Brokers, where I excel in maintaining relationships with contractors and tenants, ensuring timely service delivery and effective resolution of maintenance issues. My previous experience as a Customer Care Specialist has equipped me with the skills to manage customer relations effectively, ensuring satisfaction and loyalty.

Throughout my career, I have demonstrated my ability to thrive in high-pressure environments, particularly during my time as a Store Owner, where I successfully increased revenue from R1.8 million to R3.4 million per annum. I am dedicated to continuous improvement and look forward to contributing my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Investment Property Assistant

Current

RSN Brokers

Dec 2023 - Present (1 year 6 months)

Built strong relationships with contractors and tenants to ensure timely service delivery and maintenance resolution. Managed general repairs, sourced suppliers, assessed quotes, and oversaw work quality, including submission of insurance claims.

Relationship Management Supplier Sourcing Negotiation Quality Assurance Claims

Customer Care Specialist

5ca (Secretlab)

Aug 2020 - Dec 2023 (3 years 4 months)

Maintained strong relationships with logistics companies like UPS, FedEx, and DHL to ensure on-time customer order delivery. Assisted customers with returns, damaged items, replacements, and extended warranties, effectively managing customer relations.

Logistics Coordination Communication

Customer Support Specialist

Bolt (e-hailing)

Jan 2020 - Jul 2020 (6 months)

Provided timely feedback and resolved issues for Bolt passengers and drivers across South Africa, Ghana, and Nigeria. Assisted riders with promotional discounts, ongoing campaigns, account updates, and in-app technical queries.

Customer Support Communication Account Management Technical Support

Social Media Consultant

Multi-Choice Africa (Catch Consultants)

Jan 2018 - Nov 2019 (1 year 10 months)

Communicated with customers across the greater African region, resolving queries on DSTV & GoTv platforms, including account management and package upgrades. Escalated matters when necessary and advised customers on service offerings and promotions.

Customer Service Social Media Management Account Management

Store Owner

Galitos Flame Grilled Chicken

Jan 2012 - Dec 2017 (5 years 11 months)

Developed and sustained professional relationships with customers, driving new business development and increasing sales through effective marketing and advertising. Managed inventory, forecasted supply and demand, and negotiated with suppliers to improve cash flow and profit margins.

Business Development Marketing Customer Service Inventory Management Supply Chain Management Negotiation Sales Management

Education

Degrees, certifications, and relevant coursework

The Da Vinci Institute

Bachelor of Commerce, Supply Chain Management

Currently pursuing a Bachelor of Commerce in Supply Chain Management. Expected to complete the degree in 2022, gaining expertise in supply chain principles and practices.

DR A D Lazarus Secondary School

Grade 12, General Studies

Completed secondary education with a focus on Accounting, Afrikaans, English, Geography, Life Sciences, Life Orientation, and Mathematics. Acquired foundational knowledge across various subjects.