Lucinda Jeffries

Ensured high-quality service delivery through effective communication and problem resolution. Supervised and motivated a team to meet deadlines and maintain operational efficiency.

Delivered personalized solutions to meet diverse client needs, ensuring high satisfaction levels. Managed end-to-end processes, maintaining consistency and quality in service delivery.

Managed day-to-day customer interactions, ensuring excellent service experiences. Trained and led staff to meet performance goals and enhance team productivity.

Built strong relationships with clients, enhancing negotiation and service delivery skills.

Oversaw customer service operations, ensuring smooth and efficient service.

Completed a comprehensive program focused on enhancing customer service skills, covering various aspects of client interaction and satisfaction. Gained expertise in effective communication and problem-solving within customer-facing roles.

Undertook training in 5-Star Hospitality, focusing on delivering exceptional service standards in a high-end environment. Developed skills in luxury service, guest relations, and operational excellence.

Completed a diploma program in Small Business Development, acquiring foundational knowledge in business management, operations, and strategic planning. Focused on the essential skills required to establish and grow small enterprises.

Obtained a diploma in Fashion Design, covering principles of design, garment construction, and fashion illustration. Developed creative and technical skills essential for a career in the fashion industry.