LMLaeeqa Mohamed
@laeeqamohamed
Customer service expert with strong marketing and leadership skills.
South AfricaWhat I'm looking for
I am a dedicated customer service associate with a proven track record of excellence at Amazon, where I consistently ranked among the top performers in my department. My journey began with a passion for helping others, and I have honed my skills in communication, problem-solving, and analytical thinking throughout my career. I thrive in fast-paced environments and take pride in delivering exceptional service to customers.
In addition to my role at Amazon, I am the owner of LMDeals, an online store where I managed everything from sourcing products to handling social media marketing. This entrepreneurial experience has equipped me with valuable insights into sales management and customer relations. My previous positions as a marketing assistant have further strengthened my ability to drive sales and engage customers effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon
Jun 2022 - Present (3 years)
Managed customer queries in the retail NA space and later in the Heavy Bulky Services department. Achieved top performer status in customer service within the department.
Marketing Assistant
BeardLikeMine
Jan 2018 - Jun 2022 (4 years 5 months)
Handled marketing and sales activities, including customer inquiries. Ensured timely product delivery and managed social media marketing for the business.
Owner
LMDeals
Jan 2019 - Jun 2022 (3 years 5 months)
Operated an online store, sourcing products for local and international sales. Managed website content, social media marketing, and ensured timely delivery of orders.
Marketing Assistant
QuickConstruction
Jan 2015 - Jun 2022 (7 years 5 months)
Managed marketing and sales, securing construction contracts. Liaised with clients to ensure satisfaction and designed marketing artwork.
Sales Representative and Marketing Assistant
Qikinfo
Jan 2010 - Dec 2013 (3 years 11 months)
Initially hired as a sales representative, promoted to Sales Manager. Managed sales teams, trained new representatives, and handled marketing on social media and in newspapers.
Education
Degrees, certifications, and relevant coursework
Unknown
Certificate, Digital Marketing
Completed a certificate program focused on the fundamentals of digital marketing, covering various aspects of online promotion and strategy.
EFSET
Certificate, English Language
Achieved C2 Proficient level in English as certified by the EFSET, demonstrating advanced language skills.
Unknown
NQF Level 4 Certificate, General Studies
Obtained an NQF Level 4 Certificate, indicating a foundational level of knowledge and practical competence.
Unknown
Certificate, Microsoft Excel
Acquired a certificate in MS Excel, demonstrating proficiency in spreadsheet software for data management and analysis.
Unknown
Certificate, Microsoft Word
Obtained a certificate in MS Word, indicating competence in word processing for document creation and editing.
Unknown
Certificate, Teaching English as a Foreign Language
Completed a TEFL Certificate, qualifying to teach English as a foreign language.
Unknown
Diploma, Customer Service
Earned a Diploma in Customer Service, focusing on principles and practices of effective customer interaction and support.
Unknown
Diploma, Sales Management
Achieved a Diploma in Sales Management, covering strategies and techniques for managing sales teams and processes.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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