SA

Open to opportunities

Salha Alim

@salhaalim

I am an experienced customer service professional skilled in remote client support.

What I'm looking for

I seek remote or hybrid customer support roles using chat/phone and CRM tools, with stable contracts, clear communication, and growth opportunities.

I am a dedicated customer service professional with over a decade of experience supporting clients across chat, phone, and remote channels.

I have worked in roles including Chat Support at Trafilea, Advisor I and Online Support at Concentrix, Virtual Assistant for an insurance agency, telesales, and data encoding for a diplomatic mission. I bring proven familiarity with HubSpot, Google Suite, Microsoft Office, Trello and remote collaboration tools.

I deliver empathetic, accurate support and thrive in seasonal and high-volume environments. I'm committed to clear communication, reliability, and continuous improvement while seeking stable remote or hybrid customer support opportunities.

Experience

Work history, roles, and key accomplishments

CO

Advisor I, Customer Service

Concentrix

Nov 2024 - Jan 2025 (2 months)

Provided customer support as Advisor I for a seasonal account, handling customer inquiries and escalations across channels.

Customer Service Microsoft Office Google Workspace Zoom Ticketing Communication

FA

Virtual Assistant

Freelancer (Insurance Agency)

Mar 2024 - Sep 2024 (6 months)

Provided virtual assistant support to an insurance agency, managing administrative tasks, document coordination, and client communication.

Virtual Assistance Docusign Google Workspace Trello Calendly Microsoft Office Communication Document Management

TE

Telesales Representative

Teleperformance

May 2015 - Jan 2016 (8 months)

Conducted telesales for a seasonal account, handling outbound calls and managing customer inquiries.

Telesales Phone Support Microsoft Office Google Workspace Communication Customer Service

Education

Degrees, certifications, and relevant coursework

TU

Taguig City University

2009 - 2019

Attended Taguig City University from 2009 to 2019.

GI

Grant's Apostolic Institute

2005 - 2009

Attended Grant's Apostolic Institute from 2005 to 2009.

SS

Silangan Elementary School

1999 - 2005

Attended Silangan Elementary School from 1999 to 2005.

Tech stack

Software and tools used professionally

DocuSign

Gmail

HubSpot

Trello

Skype

Calendly

Ray

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Salha Alim - Advisor I, Customer Service - Concentrix | Himalayas