Meliza Larazi

As a Customer/Sales Associate, I was responsible for answering customer questions, explaining product differences, and providing recommendations. I also processed orders to ensure customer satisfaction and achieve sales targets.

My duties included answering email messages and chats, as well as handling incoming and outgoing calls for potential customers interested in purchasing life insurance. I also assisted customers with presentations, inquiries, and explaining insurance policies covering hospitalization, disability, and death benefits.

I handled B2B accounts, answering customer email and chat messages. I was also responsible for building and validating leads, cold calling potential clients for product demos, and negotiating with clients on returns by offering discounts and rebates.

As a Customer Service Specialist, I answered inbound calls from legal professionals regarding software issues, article searches, and billing inquiries. I also assisted customers with background and credit checks using our software.

As a CSR for a Telco account, I provided excellent customer experience by answering queries, assisting with top-ups, and upselling products and promos. I was later promoted to TSR, where I supported customers with phone issues through troubleshooting steps.

Completed a Bachelor of Arts in Mass Communications. The program focused on various aspects of communication, preparing students for careers in media and related fields.