Open to opportunities

Alenn Sanjuan

@alennsanjuan

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Customer Service Expert and Virtual Assistant who's skilled in helping businesses to maintain customer's loyalty.

Philippines

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What I'm looking for

I’m looking for a customer-focused role where I can resolve email/chat inquiries quickly and empathetically, use CRM tools to streamline support, and grow by improving documentation, communication, and customer retention through continuous problem-solving.

I’m a Customer Service Expert with a proven track record at Teleperformance, where I improve customer satisfaction and retention by 30% at first contact through effective conflict resolution and proactive support strategies. I handle customer inquiries across email and chat while maintaining a positive brand voice and streamlining support operations.

I’m also a customer-focused Virtual Assistant skilled in clear communication, strong time management, and documentation to streamline workflows. I use CRM tools like Zendesk, HubSpot, Salesforce, and Zoho CRM, plus automation with ChatGPT and Zapier/Make.com, to deliver faster resolutions and smoother customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Expert

Teleperformance

Mar 2025 - Mar 2026 (1 year)

Resolved complex customer inquiries by implementing a new ticketing system, reducing response time by 20%. Resolved 96% of customers inquiries on first contact, leading to a 30% increase in customer satisfaction scores. Managed multiple cases in a CRM-driven environment and resolved issues efficiently while maintaining a positive brand voice.