Klent Mondragon

At Concentrix, I handled customer inquiries and concerns through phone calls, emails, and live chat. I provided accurate information and timely resolutions for account, billing, and service requests.

I documented customer interactions and updated records using CRM systems, while managing multiple inquiries and following procedures to protect confidential information.

I'm seeking a Virtual Assistant position where I can use my customer service experience, communication skills, and organizational abilities to support daily business operations and manage client inquiries.