Trizza Mae Paquingan
@trizzamaepaquingan
Resourceful customer service and technical support specialist skilled in remote work and multi-channel communication.
PhilippinesWhat I'm looking for
I am a resourceful, detail-oriented customer service and technical support specialist with hands-on experience handling voice, chat, and email interactions in fast-paced, remote environments. I consistently managed high volumes of customer interactions, resolved billing and technical issues, and maintained strong customer satisfaction while working independently.
I bring strengths in time management, multitasking, CRM and ticketing systems, and basic design tools, and I seek a long-term work-from-home or virtual assistant role where I can provide organized, accurate, and dependable support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever
Apr 2024 - Aug 2024 (4 months)
Managed 80+ customer interactions daily across billing, retention, and account concerns, delivering timely resolutions and maintaining high customer satisfaction.
Technical Support Representative
Harte Hanks
Feb 2022 - Jul 2022 (5 months)
Provided multi-channel technical support via voice, chat, and email, resolving software/hardware issues and achieving first-call resolution for common problems.
Education
Degrees, certifications, and relevant coursework
East System College of Rizal
Senior High School, Humanities and Social Science
2018 - 2021
Completed Senior High School with a focus in Humanities and Social Science from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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