Salako Nafisat
@salakonafisat
Customer service and sales pro driving lead generation, CRM workflows, and conversions.
NigeriaWhat I'm looking for
I’m a customer service and sales professional who’s handled 100+ daily customer interactions while supporting lead generation and conversions. At The FMN Group, I used Connex One to manage day-to-day customer queries, maintained a 90% customer satisfaction rate, and helped customers find solutions quickly.
Most recently, I’m learning customer discovery, objection handling, and closing at Sales Enablement Academy (SEA), practicing phone and online sales communication. Alongside that, I’ve worked with CRMs and support tools like HubSpot, Apollo.io, Freshdesk, Trello, Intercom, and Connex One, and I’ve added administrative support experience from roles like Personal Assistant and Personal Assistant in a law firm.
Experience
Work history, roles, and key accomplishments
- Learning customer discovery techniques and identifying client pain points.
- Developing objection handling and closing strategies.
- Practicing sales communication for phone and online interactions.
- Understanding how to convert conversations into sales opportunities.
Sales Trainee
Sales Enablement Academy (SEA)
Apr 2026 - Present (4 months)
Learning customer discovery techniques and developing objection handling and closing strategies.
Virtual Assistant
Provided virtual assistance services.
Gained hands-on experience in CRM management, lead generation, Cold calling, and digital outreach.
- Worked with tools such as HubSpot, Freshdesk, Apollo.io, Trello, and Intercom.
-Completed practical projects in CRM tracking, lead generation, and digital sales.
Skills: Customer Relationship Management, Customer Service Training, Communication, Interpersonal Skills.
- Maintained fast response times, reducing customer drop-off rates.
- Engaged customers effectively, contributing to increased conversions and repeat purchases.
- Used Connex One to manage 100+ daily customer interactions and improve workflow efficiency.
- Verified and organized monthly lead data using Microsoft Excel to ensure accuracy.
- Monitored performance against weekly targets and ensur
- Handled 100+ daily customer interactions via phone, SMS, and in-person channels.
- Conducted 30+ cold calls daily, achieving a 10% conversion rate on qualified leads.
- Responded to customer inquiries within 24 hours, improving response efficiency.
- Resolved billing and account discrepancies promptly, increasing client trust.
- Maintained and updated weekly lead lists aligned with company g
-Assisted patients and visitors, ensuring smooth front desk operations.
- Processed daily transactions accurately and efficiently.
- Reduced customer complaints through effective communication and empathy.
-Supported billing processes and resolved payment-related inquiries.
- Acted as the first point of contact for clients.
- Managed schedules, meetings, and appointments using Google Calendar.
-Coordinated client bookings through Calendly for efficient scheduling.
-Managed the CEO’s itinerary, including travel and hotel bookings.
-Handled email correspondence, ensuring important messages were prioritized.
- Maintained confidentiality in all client communications
Education
Degrees, certifications, and relevant coursework
Osun State College of Technology Esa-Oke
Higher National Diploma, Accounting
2017 - 2018
Osun State College of Technology Esa-oke
National Diploma , Accounting
2012 - 2014
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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