Open to opportunities

Sakshi User

@sakshiuser7

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Customer service professional passionate about enhancing customer experiences.

India

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What I'm looking for

I am looking for a role that allows me to enhance customer experiences and grow within a supportive team environment.

I am a dedicated customer service professional with a strong passion for enhancing customer experiences and driving positive outcomes. With experience at leading companies like Amazon and HCL Technologies, I have honed my skills in resolving customer issues efficiently and effectively. My ability to provide product information and recommendations has consistently led to high customer satisfaction.

Throughout my career, I have fostered positive relationships with customers, promoting loyalty and satisfaction. My experience as a CS Associate at Amazon Development Centre has equipped me with the skills to manage follow-up communications and ensure that customer concerns are addressed promptly. I am committed to delivering knowledgeable and friendly service, which I believe is essential in building lasting customer relationships.

Experience

Work history, roles, and key accomplishments

CS Associate

Amazon Development Centre (India) Pvt. Ltd.

Jun 2023 - Jun 2025 (2 years)

Resolved customer issues efficiently to ensure satisfaction. Provided product information and recommendations to customers effectively. Managed follow-up communications with customers regarding their concerns.

Customer Service Product Customer Communications Customer Satisfaction

Contact Center Associate

Webhelp India Pvt. Ltd.

Mar 2022 - May 2023 (1 year 2 months)

Resolved issues using internal knowledge base and customer service tools. Fostered positive relationships with customers to promote loyalty and satisfaction.

Customer Service Knowledge Base Customer Relationship Management

Customer Service Representative

HCL Technologies Ltd. - BPO Services

Dec 2020 - Feb 2022 (1 year 2 months)

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Assisted customers with inquiries and provided accurate information.

Customer Service Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Amity University Online

Bachelor of Computer Applications, Computer Applications

Pursued a Bachelor of Computer Applications degree, gaining foundational knowledge in computer science and its applications. Developed skills in various software and programming concepts relevant to the field.

Delhi C.B.S.E.

12th Passed, General Studies

Completed 12th grade under the Delhi C.B.S.E. board, acquiring a broad education across various subjects. Developed foundational academic skills essential for higher education.